PeopleSoft Support Analyst - VN

Chicago, IL Full-Time Information Technology

Diversified. Resilient. Dynamic.

Marex is a global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets.

The Group provides comprehensive breadth and depth of coverage across four core services:
Market Making, Clearing, Hedging and Investment Solutions and Agency and Execution. It has a major franchise in many major metals, energy and agricultural products, executing around 50 million trades and clearing 205 million contracts in 2022. The Group provides access to the world’s major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers.

With more than 35 offices around the globe, and over 2,300 dedicated people enabling access to exchanges and technology-powered services.

The People Soft Support team supports a wide number of functional and technical processes within the Technology Department and the wider business, globally. The primary focus of the People Soft Support Analyst is to support People Soft implementation and banking platforms but will also be involved in any new software implementations, as well assisting the team in responding to changes from within the business.

Marex has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order‑flow management via screen, voice and DMA, plus award‑winning data, insights and analytics.

The Technology Department delivers differentiation, scalability and security for the business. Reporting to the COO, Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile ‘streams’ aligned to specific business areas. Our other teams work enterprise‑wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design.

The Support function provides technical support for all applications. The Application Support team runs a 24/5 global front door to keep us up and running, backed up by business‑aligned Application Support teams that specialise in maintaining their business division’s applications. Each business‑aligned Application Support team works with a corresponding Business Technology and Development team.

• Prioritise, work on or re‑assign service and incidence requests.
• Production support on delivered and custom modules.
• System maintenance / housekeeping:
  Security, GL structure and trees, Auditing Controls, Reporting templates including nVision and Query, sub‑module interfacing, balancing checks.
• Provide support and development of ad hoc and scheduled reports.
• Applications security administration.
• Understanding of the firm’s business processes and reporting requirements.
• Monitoring the interaction between various source systems and People Soft.
• Ensuring process and system documentation are up to date.
• Support and running of daily, month end and year end procedures.
• Proactively identifying and resolving issues and improving processes.
• Participate in ad hoc projects.
• System testing.
• Public holiday production support. Required to work on call outside of your normal working hours to cover the global resources including public holidays.
• Ensure compliance with the company’s regulatory requirements under SOX.
• Ensuring compliance with the company’s regulatory requirements under the SEC, FINRA, NFA, CFTC and other applicable exchanges.
• Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with.
• Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values.
• • To ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have…