Knowledge Specialist, Consumer

Overview

About L.E.K. Consulting: L.E.K. Consulting is one of the premier strategy consulting firms worldwide. At L.E.K., we are passionate about helping our clients succeed with breakthrough insights that drive real impact. Our clients view us as trusted partners that help address their most pressing challenges and biggest opportunities.

Location:

Boston, Chicago, Los Angeles

About L.E.K. Consulting: L.E.K. Consulting is one of the premier strategy consulting firms worldwide. At L.E.K., we are passionate about helping our clients succeed with breakthrough insights that drive real impact. Our clients view us as trusted partners that help address their most pressing challenges and biggest opportunities.

We bring together the rigor of data-driven analysis with the creativity and curiosity of a collaborative team. By hiring exceptional people and fostering a culture of ownership, inclusion, and continuous learning, we develop leaders who thrive on challenge and bring energy and optimism to every engagement. Founded in 1983, L.E.K. employs more than 2,200 professionals across five continents, and is consistently recognized as one of the industry’s best firms to work for.

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Knowledge Management (KM) is one of four key pillars to the Solutions Team at L.E.K. Consulting, alongside Data & Analytics, Market Insights, and Information & Research Center. The Solutions team works together to support and enable our consulting team members to generate best in class insights for our clients. Knowledge Management is critical to capturing the best of our consulting staff’s individual and collective expertise to make it available to the broader firm.

KM is focused on developing and distributing insights, frameworks, and tools for our consulting team members to leverage on casework and business development, enabling consulting teams to utilize best-in-class insights, approaches, and be more efficient in their work.

The Knowledge Specialist plays a key role in supporting the firm’s ability to deliver outstanding results for our clients. Knowledge Management (KM) is critical to capture the best of our consulting staff’s individual and collective expertise and to make it available to the broader firm. The KM Specialist will work closely with members of the KM team as well as the sector leaders and strategy personnel to help package, develop, and deliver intellectual property (IP) content, which will have a direct impact on the sales, marketing, and delivery capability of the firm.

• Coordinate across KM team and Strategy and Ops personnel to identify sector knowledge priorities and work as a team to capture and codify materials
• Identify and capture key information from case team efforts including industry insights, strategic and analytic frameworks, case examples, tools and templates
• Deliver value-added high-touch support to case teams by providing guidance to curated best in class content and equipping case teams with relevant expertise and resource recommendations
• Research and provide insights around relevant knowledge resources to answer business questions posed by case teams
• Capture and process knowledge onto our global practice areas sites on the L.E.K. intranet ensuring most recent tools, templates, insights, metadata, and knowledge assets are represented and shared; identify content gaps
• Harness the capabilities of AI to extract greater insight and value from, and accessibility to, firm knowledge assets
• Consult with case teams on best practice IP and frameworks at case start
• Help develop credentials/materials on key topics across the sector to support client development and sales & marketing efforts
• Boost awareness of KM tools and resources and help staff understand knowledge sharing expectations and policies
• Act as a champion for KM and promote continued enhancements in process, content, and IP best practices across the firm, as well as serving as a thought leader in developing content and data for AI tools
• Collaborate with other Core Services teams to collectively provide case teams with a consolidated view of our case delivery…