Technical Team Lead

Comtech is a woman-owned small business founded in 1998 and headquartered in Reston, VA. We offer IT solutions across the disciplines of program/project management, applications development, infrastructure, Cyber security, and enterprise content/data management services. We have developed our methodologies and processes based on the IT Infrastructure Library (ITIL) v.3 Framework across enterprise infrastructure operations. These methodologies and processes are reinforced through our organization’s externally accredited certifications, which include ISO 9001:2008 Quality Management System (QMS), ISO/IEC 20000-1:2011 IT Service Management Systems (SMS, corporate ITIL certification), ISO 27001:2005 Information Security Management System (ISMS), and CMMI-DEV Level 3

Job Title:
Technical Team Lead

Duration:
Full Time

Location:
Chicago, IL

Inperson interview is required

JOB DESCRIPTION:

The Technical Team Lead (Service Now) should have knowledge of ITIL and ITSM best practices and Service Now development principles, and will be responsible for ongoing enhancement and maintenance of the Service Now platform.

As a Technical Lead, you will help guide a group of highly talented software engineers build cloud-based products using Lean/Agile processes.

Responsibilities include:

• Developing and mentoring software engineers
• Conducting performance reviews for software engineers
• Ensuring good code quality practices are followed such as pair programming and code-reviews
• Creating and maintaining coding standards
• Providing architectural guidance and oversight to scrum teams during value production and coordinating the linkage between architectural vision and implementation of that vision.
• Providing technical leadership and experience of transitioning enterprise-wide services from legacy solutions to cloud-based solution
• Understanding of the technical limitations of Service Now

Required

Skills & Experience:

• BS/MS degree in Computer Science, Engineering or related subject, plus 10+ years of software engineering experience
• Understanding and experience using WSDL, SOAP, JSON, and RESTful services and other W3C Webs Service frameworks
• Expert knowledge of building enterprise-level web applications using micro services principles, Back Ends for Front Ends architecture and Event Driven Architecture
• Expert level understanding of the Service Now SDLC Module, SCRUM Module, and Release Mangaement
• Knowledge and experience of Service Now Team Development, Update Sets, and Design Studio

Desired

Skills & Experience:

• ITIL v3 certification
• Service Now Sys Admin Certificate
• Service Now Coding Certificate
• Service Now Implementation Certification
• Experience with cloud-based enterprise service management, particularly Service Now
• Leading technical implementation efforts in large, enterprise-wide setting
• Successful experience in the implementation of Service Now
• Translating business requirements into technical cloud solutions
• Providing technical leadership for modernization projects, including strategic planning and implementation, making use of Cloud services
• End-user and stakeholder engagement, communication, and training
• Knowledge and experience of Perspectium, Numerify, and other leading Service Now integration and extension suites
• Knowledge and experience of Automated Testing, especially using Service Now Automated Testing Framework
• Knowledge and experience of the Service Now Studio
• Knowledge and experience of the Service Now Store and Share programs

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