Technical Analyst

ABOUT USG AND OUR DIGITAL CUSTOMER EXPERIENCE JOURNEY

USG Corporation is an industry‑leading manufacturer of building products and innovative solutions highlighted by Sheetrock®, Durock®, and Securock® Brands.

Headquartered in Chicago, USG serves construction markets around the world through its Gypsum, Performance Materials and Ceilings divisions. Its wall, ceiling, flooring, sheathing, and roofing products provide solutions that enable customers to build outstanding spaces where people live, work, and play.

USG is evolving its digital customer experience and translating the objective of being easiest to do business with into a sustainable technology roadmap. The digital transformation includes upgrading our technology stack and augmenting our teams, developing new digital platforms, and integrating a best‑in‑class eCommerce operating model to deliver exceptional customer experience from design planning to order delivery. The digital services are based on to be improved data and process models and will be provided for all our customers in the US, Canada, and LATAM.

IT Analyst role manages and supports enterprise applications, ensuring optimal performance and availability. Responsibilities include application installation, configuration, updates, troubleshooting, and user support. They ensure data integrity, implement security measures, and collaborate with developers and stakeholders to align applications with business needs and objectives. The role assists in creating and maintaining technical documentation, including user manuals, guidelines, and troubleshooting procedures; documents changes, issues, and solutions in the knowledge base;

conducts routine checks and maintenance tasks to ensure smooth system operations; and supports Senior Dev Ops personnel in executing projects. The analyst actively participates in project stand‑up and training sessions to learn about USG‑specific applications, tools, and technologies, and learns the Dev Ops toolchain in USG to help with the CI/CD process while assisting in ongoing applications administration streamlining activities.

• Install, configure, and maintain enterprise applications to ensure optimal performance and availability.
• Diagnose and resolve application issues promptly to minimize downtime and ensure seamless operations.
• Provide technical support and training to end‑users, addressing their application‑related queries and issues.
• Work closely with developers, IT teams, and stakeholders to align applications with business requirements and drive continuous improvement.
• Maintain CI/CD pipelines to automate the build, test, and deployment processes, enhancing efficiency and reliability.
• Manage automation pipelines and coordinate different environments (development, testing, production) to ensure smooth transitions and consistency across releases.
• Plan and participate in the deployment of software releases, ensuring they are delivered on time and meet quality standards.
• Identify and resolve release‑related issues, collaborating with development and operations teams to troubleshoot and implement fixes.
• Maintain detailed documentation of release processes, configurations, and changes, ensuring compliance with organizational standards and industry regulations.
• Work with the Dev Ops team to verify if living and breathing admin documents need to be updated and keep them up to date.
• Work under the supervision of senior Dev Ops members, accepting guidance and constructive feedback to improve skills and knowledge.
• Coordinate maintenance effort of supported systems and environmental infrastructure.
• Participate in streamlining CI/CD pipelines for Dev Sec Ops  process.
• Research new technologies or tools that could benefit the company, i.e., AI Code Generation tool.
• Help conduct training sessions for end‑users on new technologies or applications.
• Engage in self‑learning activities to improve technical skills.
• On a rotation basis, monitor applications in production and non‑production to ensure high availability and performance, promptly addressing any incidents or outages to minimize impact on…