Senior Salesforce DevOps & Systems Engineer

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

We are looking for a Senior Salesforce Dev Ops & Systems Engineer to join our team. In this role, you’ll be responsible for strengthening how we build, test, and deploy Salesforce systems ’ll work closely with engineers, admins, and stakeholders to improve reliability, automation, and quality across our Salesforce platform, while helping drive transformational change in how we deliver software at Intercom.

• Design, implement, and maintain scalable Dev Ops pipelines for Salesforce using tools like Git Hub and Gearset.
• Own and evolve automated testing strategies, including robotic and end-to-end testing, to ensure system reliability and confidence in releases.
• Advise on and help execute transformational improvements to CI/CD, testing, and release management processes.
• Actively participate in maintaining a strong culture of quality, automation, and operational excellence.
• Execute Dev Ops and testing initiatives from inception through to production rollout.
• Create observability and reporting around deployments, test coverage, and system health.
• Ensure the ongoing stability, performance, and security of Salesforce environments.

• Rapid development and automation using AI-assisted tools.
• Proven experience implementing Salesforce Dev Ops practices, including CI/CD, version control, and environment management.
• Strong hands‑on experience with Gearset and Git Hub for Salesforce deployments and release orchestration.
• Experience designing and maintaining automated testing frameworks, including robotic and end-to-end testing.
• Solid understanding of Salesforce development and metadata (Apex, declarative tooling, packaging, and deployment models).
• Comfortable finding, investigating, and solving large, vague operational and quality problems.
• Comfortable communicating with stakeholders to align on release strategy, risk, and quality standards.
• Familiarity with observability, monitoring, and release analytics for Salesforce systems.
• Experience with Stripe, Net Suite, Snowflake, DBT
• Experience building testing processes spanning multiple quote-to-cash systems and testing frameworks

• Experience with performance, load, or regression testing at scale.
• Development or automation experience outside Salesforce (e.g. scripting or backend development).
• Salesforce certifications related to Platform, Dev Ops, or Architecture (or equivalent experience).

We are a well‑treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

Competitive salary and meaningful equity

• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In‑office bicycle storage
• Fun events for Intercomrades, friends, and family!

The base salary range for candidates within the Greater Chicago Area is $192,000-$245,300. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

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