ServiceNow Solution Architect

Overview

Job Title:
Service Now Solution Architect

Location:

Chicago, IL

As a Service Now Solution Architect, you will lead the design, assessment, enhancement, and integration of advanced Service Now solutions for clients. You will serve as a trusted advisor, steering strategic engagements and overseeing technical excellence from discovery through delivery. Leveraging your expertise in Service Now and in integrating with enterprise platforms such as Workday and Oracle, you will drive clarity, direction, and innovation in ambiguous and high-impact client environments.

• Participates in requirements workshops and / or story grooming for a Huron Service Now project
• Creates technical designs for stories as required
• Estimates level of effort for user stories
• Executes complex configurations and customizations including scripting, APIs; includes configuration, documentation, unit test case development, and unit testing (REST and SOAP integrations, integration spokes, and custom APIs for sending data from / to Service Now from external systems)
• Provides day to day technical direction, support and mentoring to a project team of senior developers, developers and testers.
• Assists in complex solutioning with a goal of maintaining OOB functionality to the greatest extent possible
• Participates in architectural governance as required
• Reviews Team unit test plans to ensure they are comprehensive and adequately prove required functionality. Ensure test cases are defined for happy path, conditional paths, negative paths, boundary conditions, and edge conditions.
• Peer tests developer user stories
• Peer reviews story implementations for best practices and ensures OOB functionality is retained to the greatest extent possible
• Coordinates and collaborates with external system resources to define, implement, test, and deploy integrations
• Point of technical contact during execution of UAT testing
• Manages the creation of deployment documentation, scripts, update set packaging, validation, and technical signoff
• Executes the production deployment on behalf of the client
• Technical lead for initial hypercare period

• Bachelor’s Degree in Engineering, Computer Science (CS), Information Technology (IT), or other relevant field of study
• 5+ years in a Service Now technical delivery capacity (preferably with an Elite-level Service Now partner - not in an internal role)
• 7+ greenfield implementations of multiple Service Now modules, including "Now Assist" and "AI Agents"
• Current Certified System Administrator (CSA) Certification REQUIRED
• Current Certified Application Developer (CAD) Certification REQUIRED
• 2 Certified Implementation Specialist (CIS) Certifications in 2 different product lines REQUIRED
• Progressive growth through experience as a developer and senior developer
• Lead technical resource on your last 2 implementations
• Working knowledge of predictive analytics, generative AI, and Agentic AI
• Knowledge of virtual agent
• Knowledge / Certification / experience with Performance Analytics
• Strong JavaScript, node.js, Angular, and DOM knowledge / experience
• Knowledge / experience with Now Create / Service Now Best Practices
• Experience with one or more of the following Service Now modules preferred: CSM, HRSD, Enterprise Asset Management, SPM, or GRC
• Service Now CTA or CMA, preferred