Market Solutions Consultant

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

The Market Solutions Consultant plays a critical role in supporting the Market Solutions team in various activities where technical knowledge of product, implementation, and service is required. Responsibilities include providing technical support during the Sales cycle, representing the Partnerships team as a stakeholder on cross functional teams, supporting and improving internal processes, and providing support for the Market Solutions team.

• Drive increased market share and adoption for core service offerings by providing commercialization support of new products and enhancements. Support internal mapping and metrics memorialization for go-to-market activities.
• Key driver for process and procedure improvements in the Partnerships organization related assigned product line. Strong collaboration with internal partners across Ops, Legal, Marketing, Analytics, Governance & Compliance, etc.
• Key consultant for change event management (M&A, Conversions) across internal teams;
  Client Engagement, CIS, Engineering and Delivery, facilitating and building the support content for custom SOWs as needed.
• Provide in-field consultative and technical support throughout key stages in the sales cycle. Lead client contact to review value test requirements, Q/A, facilitating external file coordination and internal coordination to enable final test execution.
• Manage post-sales activities to expedite service deployment, maximize customer utilization and value. Provide post sale support for newly commercialized enhancements, including technical requirements reviews.
• Partner with Product, Network Governance and Market Solutions colleagues to manage effective adoption and certification across clients, collaborating across Sales to execute on adoption.
• Clearly delineate and communicate certification requirements for FIs by supporting the build, maintenance, and evolution of documentation, providing escalated client support for certification questions.
• Support the creation and documentation routines to monitor Network Participant status as it relates to Network mandates.
• Provide guidance to Implementation and Support teams related to Network operating rules for Network Participants.
• Manage and facilitate content updates for external facing client best practice guides and internal facing department playbooks etc. Partner with tech writers from appropriate teams to ensure final publication and distribution.
• Supports the company’s commitment risk management and protecting the integrity and confidentiality of systems and data.
• The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

• Education and/or experience typically obtained through completion of a Bachelor’s degree.
• Minimum 6 or more years of experience in service, product, or other related roles.
• Utilize critical thinking skills, customer understanding and product knowledge to suggest product modifications or best practices of using EWS tools.
• Highly effective verbal and written communication and presentation skills with all levels of the organization; primarily with customers but also senior executives.
• Demonstrated ability to work with cross-functional teams, collaborate on solving problems, establish new processes and track results.
• Strong interpersonal and…