Technical Product Supervisor, Ronald McDonald Technology

Company

Description:

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years.

Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

Ronald McDonald House® is an independent, nonprofit 501(C)(3) organization that cares for families when they have children who are ill or injured. Through a global network of 250+ independently operated Chapters in 60+ countries and regions, we surround families with the resources, services, and support they need, removing barriers so they can be at the heart of their child’s care and ensure the best possible health outcomes.

Ronald McDonald House strives to be part of the solution to the challenges families face when a child needs healthcare, whether that means staying close to a hospitalized child, affording to remain together while a child undergoes treatment far from home, or accessing basic medical and dental care in underserved communities. Through our resources and community partnerships, we help families gain access to healthcare services and stay together during critical moments in their children’s lives.

We are enjoying the flexibility of a hybrid work model, in which Ronald McDonald House Global employees spend part of their week connecting with co-workers in our state-of-the-art McDonald’s headquarters in the booming West Loop of downtown Chicago.

For more information, visit ronaldmcdonaldhouse.org.

Demands for streamlined business processes, increased system/data security, and innovative technology to support the Ronald McDonald House Global organization are growing exponentially. As a Ronald McDonald House Global Technology Team member, this person will influence technology investments and manage critical applications and infrastructure that drive consistency, support collaboration, build capacity, minimize risk and support Ronald McDonald House in achieving its Mission.

Additionally, this person will steward strategic vendor relationships, design and implement technology solutions to address functional challenges, and ensure the reliability and sustainability of infrastructure to support Ronald McDonald House organizational excellence.

Technology Supervisor - Infrastructure, Applications & Data (Chapter & Finance Tech) will play a vital role within the Ronald McDonald House Global Team as the subject matter expert on a subset of Ronald McDonald House Global applications and systems including:
Ronald McDonald House Global’s identity and access management (IAM) system, Chapter customer relationship management system (iMIS), the Ronald McDonald House Learning Management system, Salesforce Tableau data visualization application. In conjunction with the Technology Manager, this team member is responsible for collaborating with appropriate stakeholders to design, develop, support and protect scalable, maintainable, and highly available applications/systems and infrastructure to support Ronald McDonald House Global’s business priorities.

Day-to-day, this position is responsible for: monitoring technical applications; troubleshooting technology issues; managing third‑party vendor relationships, including technical consultants; overseeing security, privacy, governance for respective…