Storage & Backup Enterprise Services Architect

Storage & Backup Enterprise Services Architect

Location:

Remote (USA)

Travel:
Up to 25%

We are seeking a highly experienced Storage & Backup Enterprise Services Architect to design and lead customer-facing hybrid cloud and managed services environments. This is a senior, hands‑on architecture role focused on enterprise storage, backup, Azure, and MSP‑style multi‑tenant platforms.

This position operates within a 24x7x365 managed services organization. Occasional evening or weekend work may be required for maintenance or major incidents.

This role requires deep Dell storage expertise.

• Define and own customer‑facing hybrid cloud architectures for Azure‑based managed services.
• Design and evolve multi‑tenant platforms supporting multiple enterprise customers.
• Ensure architectures align with SLAs, SLOs, and support models.
• Establish architecture, security, and operational standards across customer environments.

• Remain hands‑on with enterprise storage and backup systems in production.
• Serve as the highest escalation point for complex customer issues.
• Architect resilient platforms with strong monitoring, alerting, backup, and disaster recovery capabilities.

• Act as a technical lead and trusted advisor to enterprise customers.
• Lead architecture reviews, workshops, and Quarterly Business Reviews.
• Translate business requirements into secure, supportable cloud architectures.
• Support presales activities including solution design, scoping, and risk assessment.
• Guide customers through cloud adoption, modernization, and hybrid integration.

• Provide architectural leadership for 24x7 managed service operations.
• Lead major incident response and post‑incident reviews.
• Drive reliability, performance, and cost optimization improvements.
• Ensure operational readiness for new customer onboardings.

• Mentor senior engineers and architects.
• Influence technical strategy, tooling, and service offerings.
• Evaluate new Azure technologies and services.

• 15+ years of enterprise storage and backup engineering/administration.
• 5+ years designing and operating Microsoft Azure environments.
• Deep hands‑on experience with enterprise storage and backup in production.
• Strong Dell storage and backup platform experience (required).
• Experience with enterprise backup and recovery processes.
• Experience working in customer‑facing or consulting environments.

• Certification in at least one backup/data protection platform (Veeam, Cohesity, Comm Vault, Druva, etc.).
• Dell EMC Enterprise Storage certification.
• Azure Solutions Architect certification.

• Strong troubleshooting and problem‑solving abilities.
• Excellent written and verbal communication skills.
• Ability to work independently and manage multiple priorities.

• Experience delivering managed services in SLA‑driven environments.
• Strong knowledge of hybrid cloud, networking, identity, and security.
• Cisco infrastructure experience.
• Experience supporting 24x7 operations and incident response.
• Containers and orchestration (Docker, Kubernetes / AKS).
• Additional Azure certifications (Security Engineer, Dev Ops Engineer).
• MSP or consulting background supporting multiple enterprise customers.
• Familiarity with ITIL, SRE, or service management frameworks.
• Experience in regulated or high‑availability environments.
• Cloud migration and modernization experience.