Director , SAP Technology Lead - Retail

Introduction

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

The Director, SAP Technology Lead - Retail serves as the senior authority for SAP Retail solutions, playing a critical role in delivering ADUSA's Retail Spine ERP transformation. This position is responsible for leading the end-to-end design, delivery, implementation, and ongoing support of core retail capabilities, including order management, fulfillment, pricing, availability, and customer data across store, eCommerce, pickup, and delivery channels using SAP S/4

HANA Retail and associated platforms such as SAP CAR and integrated retail and digital commerce solutions. A key aspect of this role is ensuring seamless integration across merchandising, supply chain, store operations, and digital commerce platforms to enable consistent, real-time retail execution and enterprise visibility.

The Director ensures that all solutions are scalable, high performing, and consistently deliver the expected outcomes. In collaboration with a supply chain business partner, this leader leverages resources across IT and third-party systems integration partners to achieve successful results. As the accountable owner of these outcomes, the Director translates strategic goals into fit-for-standard, future‑ready solutions that are aligned with ADUSA's long‑term roadmap.

The role involves shaping enterprise standards, driving cross‑workstream alignment, and ensuring effective execution throughout all phases of the program. Emphasizing an AI‑first approach, the Director enables optimized processes and prioritizes automation beyond SAP for the best possible outcomes. The ideal candidate brings deep expertise in SAP S/4

HANA Retail, strong executive leadership capabilities, and a proven track record delivering large‑scale ERP transformations in complex retail environments.

Applicants must be currently authorized to work in the United States on a full‑time basis. Our flexible/ hybrid work schedule includes 3 in‑person days at our Salisbury, NC office and 2 remote days.

• Provide strategic leadership and ownership of SAP Retail delivery on RISE with SAP S/4
  
  HANA Cloud, from Fit-to-Standard design through deployment, stabilization and post go‑live support.
• Act as the technical authority for SAP Order Management, SAP CAR, and availability/pricing services and Clean Core and SAP Best Practices, ensuring solutions are cloud-compliant, upgrade-safe, and aligned to SAP and retail standards.
• Partner with the Business counterpart to translate business strategy into scalable SAP functional and technical designs, governance models, and operating standards.
• Lead solution architecture and cross-functional integration decisions, ensuring SAP capabilities evolve with operational needs and remain aligned to enterprise in-store and ecommerce strategy.
• Develop integrations with non-SAP solutions to deliver required business outcomes.
• Deliver automations through AI and other strategic solutions to optimize business processes.
• Design and deliver the data foundation to support the operational and reporting needs required by the business.

• Own delivery outcomes across the System Integrator and SAP RISE ecosystem, holding all partners accountable for scope execution, solution quality, and business results.
• Establish and enforce design governance, architecture standards, and release controls, ensuring solutions align with Clean Core principles, RISE service boundaries, and enterprise cloud operating models.
• Drive end-to-end delivery accountability across internal teams and external partners, proactively managing risks, dependencies, performance metrics, and corrective actions to ensure on‑time, on-quality execution.
• Ensure RISE…