CX Salesforce Solution Architect

Job Description

This is a leadership role with TCS ESU (TSS). We are seeking a seasoned solution architect to lead sales-driven solutioning and design on the Salesforce platform. The ideal candidate combines deep Salesforce expertise with a consultative, AI-enabled approach to draft intelligent, scalable, and business-driven front office solution. Experience in Oracle CX cloud or Service Now will be an added advantage.

• Lead proactive pre-sales and solution design initiatives, collaborating with sales and customer teams to define clear business value propositions.
• Design and architect comprehensive Salesforce solutions spanning Sales, Service, Experience, and Marketing Clouds.
• Convert business challenges into robust technical strategies, leveraging Salesforce AI and automation capabilities.
• Build trusted advisor relationships and identify opportunities for cross-platform integration.
• Experience one or more industry verticals, especially, Technology/Hi Tech, Software, Professional Services, Mfg & with the flexibility & initiative to take up other industry domains.
• Industry specific go-to-market, consulting and advisory working with customers identifying and solving business problems.
• Multiple transformation program experience in one or more of the following industries:
  Technology/Hi Tech, Software, Professional Services, Mfg with in-depth understanding of industry domain and trends.
• Excellent articulation skills and ability to pitch to CXOs on innovation and thought leadership.
• Ability to manage diverse team and project stakeholders (Customer & TCS management, Salesforce, Service Now, Oracle CX).
• Experience in working with teams based in multiple time zones.
• Innovation mindset.

• 13+ years of overall experience with 10+ years' deep expertise in Salesforce ecosystem.
• Proven record in pre-sales, consulting, and enterprise-grade implementation cycles.
• Hands-on experience with AI/ML integration and data-driven solutioning.
• Strong understanding of CRM architecture, governance, and integration frameworks.
• Exposure to other CRM platforms like Oracle CX, Microsoft Dynamics, or Service Now is desirable.
• Excellent communication, stakeholder management, and presentation skills.
• Certification e.g. Salesforce, Service Now etc.

Salary Range: $220,000 - $240,000 a year