Sr Manager, Software Engineering - Client Onboarding Technology

We’re building a relationship‑oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered  team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

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As a member of CIBC’s team, the Software Engineering Manager is a professional responsible for managing multiple development projects, development groups and application support functions for a major line of business. The role applies professional knowledge to oversee the development, testing and implementation of organization‑wide systems, directing, motivating and developing staff to maximize their individual contribution and function effectively as a team.

The Manager of Client Onboarding Technology is responsible for overseeing the day‑to‑day operations, development, and support of onboarding and services technology solutions. This role will manage a team of engineers and analysts, ensuring the reliable delivery of onboarding and service portal.

The ideal candidate will have hands‑on experience with commercial banking technologies, API integrations, and vendor platforms, and will play a key role in supporting business objectives and technology initiatives.

This role is a Hybrid role with 2‑3 days required on‑site per week.

• Manage, coach, and develop a team of engineers and analysts focused on payment technology solutions.
• Foster a collaborative and high‑performance team culture.

• Oversee the daily operations and support of onboarding and service systems, ensuring high availability and performance.
• Coordinate incident management, problem resolution, and system monitoring for payment applications.

• Lead and participate in projects to implement and integrate with various vendor solutions like FIS, Finegra, Salesforce with internal data hubs and custom built service platforms.
• Support API enablement and integration efforts with internal and external partners.

• Work closely with vendor partners such as FIS, Finastra Finegra, Salesforce and other fintech providers to ensure optimal performance and service delivery.
• Support the evaluation and onboarding of new payment technology vendors.

• Identify and implement process improvements to enhance the efficiency, reliability, and scalability of payment technology operations.
• Ensure compliance with regulatory requirements and industry standards.

• Collaborate with business, technology, and operations teams to understand requirements and deliver solutions that meet business needs.
• Communicate project status, risks, and issues to stakeholders in a timely and effective manner.

• 10+ years of experience in commercial banking technology, financial services, or a related field.
• Extensive knowledge of banking products, services, and industry regulations; expert understanding of current industry trends and developments; ability to influence strategic decisions using industry knowledge.
• Ability to think strategically about the bank's objectives, aligning projects with broader business goals.
• Experience managing or leading technical teams is preferred.

• Experience with API development and integration using Microsoft Technology stack - Azure, SQL, .Net. Microsoft API Management or Mulesoft experience will be a plus.
• Deep expertise with .net UI development, Telerik Kendo UI development.
• Familiarity with vendor platforms such as FIS, Fiserv, Finegro, or other fintech payment providers.

• Working knowledge of Agile, Scrumban, or similar methodologies.
• Understanding of ITIL processes and best practices in production support.

• Strong analytical, problem‑solving, and organizational skills.
• Excellent communication and interpersonal abilities.
• Ability to manage multiple priorities and deliver results in a fast‑paced environment.