Partner Success Manager

About AvePoint:

Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across Microsoft, Google, Salesforce, and other collaboration environments. AvePoint’s global channel partner program includes approximately 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions available in more than 100 cloud marketplaces.

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At AvePoint, we are committed to investing in our people. Agility, passion and teamwork set us up to do our best work and foster a culture where you are empowered to craft your career, make an impact, and own (y) our future. Unleash the power of you!

Your job is to partner with our partner account managers as the key technical lead throughout the post-sales lifecycle of our Elements/Channel business. Through this partnership,willact as a strategic technical resource for high-priority channel accounts, driving product adoption, retention, and growth by leading onboarding, enablement, and expansion efforts.

• Develop success plans for strategic partner accounts by creating metrics to support onboarding, product adoption, and retention goals.
• Build andmaintainlong-term relationships with key channel partners, coordinating enablementeffortsandestablishinga trusted advisor role.
• Manage a portfolio of partner accounts to provide ongoing technical guidance and strategic recommendations.
• Align AvePoint’s product suite to deliver comprehensive solutions that meet partner businessobjectivesand drive customer success.
• Create individualized success plans for partners using performance metrics and feedback to guide engagement strategies.
• Collaborate with channel sales teams to understand partner growth strategies andidentifyopportunities to drive adoption and expansion.
• Guide partners through renewal cycles, working closely with sales to ensuretimelyand successful contract renewals.
• Monitor partner adoption status and support history to inform engagement plans and mitigate churn risks.
• Proactively address challenges and steer partners toward successful outcomes through strategic goal alignment.
• Become a subject matter expert in AvePoint’s platform to effectively educate and enable partner teams.
• Plan and execute onsite or virtual partner visits to deepen understanding of their goals and deliver impactful business reviews.
• Lead Quarterly Business Reviews (QBRs) to assess partner performance, adoption, and future growth opportunities.
• Coordinate technical onboarding andimplementationsupport for partner-led deployments.
• Deliver pre-sales training and certification programs to empower partner sales and technical teams.
• Support joint marketing initiatives and lead generation efforts in collaboration with channel and marketing teams.
• Identifyupsell and cross-sell opportunities within partner accounts and support execution strategies.
• Collect and communicate partner feedback to internal teams to inform product development and program improvements.
• Ensure partner compliance with program requirements and supportutilizationof incentives and rebates.
• Advocate for successful partners by supporting case study development and reference activities.
• Participate in internal performance reviews to assess partner maturity and recommend strategic actions.

We look for people who value agility,passion and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best for our customers, partners, team, and you. As a Partner Success Manager, you will play a critical role as a technical advisor throughout the sales cycle, becoming an expert in AvePoint’s solutions to educate partners, build consensus, and showcase how our platform solves complex Microsoft…