Revenue Enablement Manager

As a member of the Ship Bob Team, you will...

• Grow with an Ownership Mindset:
  We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of Ship Bob.
• Collaborate with Peers and Leaders Alike: Ship Bob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all sethigh standards and understand the importance oftransparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
• Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.

Location: Remote in these states: AL, AZ, CA, CO, DC, FL, GA, KS, KY, IA, , IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, VT, WA, WI

Role Description:

We’re seeking a Revenue Enablement Manager who will support product, technical enablement and operational readiness for our Revenue Teams, and a particular focus on our Solutions Engineering and Implementation teams. This role is centered on helping merchant-facing teams deliver consistent, high-quality merchant experiences through scalable training, documentation, and practical resources.

Rather than traditional seller coaching, this role will partner closely with Solutions, Implementation, Product, and Operations leaders to translate complex workflows, technical processes, and fulfillment concepts into clear learning experiences and actionable tools. The right person enjoys simplifying complexity, building structured resources, and enabling teams to execute with confidence during onboarding, ramp-up, and ongoing merchant engagements.

This role reports to the Senior Director, Revenue Enablement.

What you’ll do:

Technical Enablement & Resource Development

• Design and build training materials, guides, and reference resources that help Solutions Engineers and Implementation Managers execute consistently across merchant engagements.
• Translate complex operational workflows, fulfillment processes, and technical concepts into clear, structured enablement content.
• Develop scalable onboarding experiences and role-based learning paths focused on technical knowledge and execution.

Cross-Functional Alignment

• Partner closely with Product, Operations, Merchant Success, and Rev Ops teams to ensure technical updates, process changes, and new capabilities are reflected in enablement resources.
• Act as a bridge between technical teams and enablement to ensure knowledge is captured, documented, and operationalized.
• Support rollout of new tools, processes, or network changes through structured enablement plans.

Learning Experience Design

• Create practical, real-world learning experiences including eLearning, job aids, playbooks, and workflow documentation.
• Build structured resources that help teams navigate merchant conversations, technical onboarding scenarios, and operational challenges.
• Continuously refine content based on feedback from Solutions and Implementation teams.

Measurement & Continuous Improvement

• Partner with leadership to identify gaps in technical readiness and prioritize enablement initiatives that improve consistency and efficiency.
• Monitor adoption of resources and training programs, iterating based on team feedback and performance signals.

Additional duties and responsibilities as necessary.

What you’ll bring to the table:

• 3+ years in merchant-facing technical, operations, implementation, or solutions teams; with experience supporting those teams through training, documentation, or program development.
• Experience building structured resources…