Manager, Client Operations

Company description

Spark Foundry was built during the most transformative time in the history of advertising and marketing. We deliver everything a traditional media agency has to offer and have grown into one of the world’s most successful agencies by helping brands evolve their marketing by leveraging identity, commerce, artificial intelligence, and more to connect with people. Transformation is part of our DNA.

Spark Foundry’s start-up spirit delivers high-touch approaches and a never-ending desire to challenge the status quo. Combined with Publicis Media’s powerhouse soul leveraging connected data assets, advanced AI applications, and investment clout, we “Bring HEAT to Brands.” No other agency possesses the expertise that we do to address today’s most pressing challenges to drive business transformation through media.

The Manager, Global Operations supports the Director of Global Operations by facilitating the execution, adoption, and optimization of global operational processes through strong project management, clear guidance, documentation, and follow-through. This role focuses on helping teams understand “what good looks like” and ensuring consistent execution across markets through clear guidance, documentation, training, and follow-through.

This is an early-career management role designed for a strong operator who can translate strategy into action, support cross-functional teams, and help scale global ways of working. While this role will not initially own processes end-to-end, it will actively support process management and, over time, take on greater ownership as the function matures.

Operational Execution & Coordination

• Support the Director of Global Operations by driving execution of initiatives that require coordination, follow-up, and prioritization.
• Act as a central intake and triage point for operational requests across global and cross-functional teams.
• Ensure stakeholders have clear visibility into status, ownership, and next steps.
• Apply project management practices (e.g., coordination, prioritization, dependency tracking, and follow-through) to support execution of global operational initiatives.

Process Improvement & Enablement

• Support the design, documentation, and continuous improvement of global operational processes.
• Identify gaps, inefficiencies, or areas of confusion and surface actionable recommendations.
• Help transition ad hoc practices into structured, scalable, and repeatable processes.

Documentation, Training & Adoption

• Develop and maintain SOPs, playbooks, and how-to guides that are clear and accessible to global teams.
• Support rollout of new or updated processes, including training and change management materials.
• Apply project management practices, including RACIs, deliverable tracking, and timeline management to support operational execution.
• Act as a resource for teams by reinforcing standards and answering process-related questions.

Reporting & Visibility

• Create light reporting and dashboards to track process usage, compliance, and operational trends.
• Provide project-level visibility into progress, risks, and improvement opportunities.

Cross-Functional Collaboration

• Lead coordination across numerous cross-functional teams and international markets operating across multiple time zones to ensure alignment and consistent execution.
• Proactively escalate risks, blockers, and dependencies to the Director.

A Day in This Role

• Route, prioritize, and progress operational requests, ensuring work moves forward with minimal friction.
• Keep internal teams aligned, informed, and moving in the same direction as priorities evolve.
• Proactively manage risks, escalate issues when needed, and support teams in resolution.
• Contribute to the development and refinement of methodologies, standards, and best practices to improve operational efficiency.
• Ensure processes are clearly documented, consistent, and easy for teams to follow.
• Support training and guidance that improve adoption of global ways of working and reduce errors or confusion.
• Support operational work through hands-on project management, ensuring clear ownership and timely delivery.
• Enable the Director of Global…