Client Success Manager

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This range is provided by Kelly

OCG. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$30.00/yr - $40.00/yr

Title: Client Success Manager

Contract Duration: September 2025

Pay Rate: $30-40/h

Start Date: As soon as possible

Location: Chicago - Hybrid (Some time in-office and some remote once offices reopen)

Visa Sponsorship: Not provided

About the Role

We are seeking a Client Success Manager to join our client's team, working with a diverse client base ranging from SMB to Enterprise/Strategic. In this role, you will analyze unique use cases during the customer's onboarding process, consult on best practices, and deliver a best-in-class training and implementation experience. This position requires cross-functional collaboration with stakeholders such as marketing, finance, and engineering.

You will report to the Manager of Sales Ops within the Client Success and Admin Platform division.

What You'll Do

• Drive cross-functional engagement to ensure a seamless onboarding experience.
• Serve as a Customer Advocate by representing customer perspectives to product, growth, operations, and leadership teams.
• Shape the vision and strategy for customer implementation.
• Set customers up for success by driving enrollment and activation for meaningful impact on revenue.
• Develop and nurture relationships with key customers, including Fortune 500 companies.
• Join a highly motivated team during rapid growth and scaling initiatives.
• Act as the team's analytical point of contact by developing reporting and dashboards to track performance and account health.

About You

• 4+ years of experience in implementation or customer-facing project management, focusing on strategic/enterprise accounts.
• 4+ years of experience in building reporting, dashboards, and using SQL to drive team efficiency and awareness.
• Comfortable with ambiguity, able to dive into data details to understand and utilize insights.
• Demonstrate a bias for action, thriving in a fast-paced and constantly evolving environment.
• Customer-focused with a record of discovering customer motivations.
• Take ownership of project success and customer outcomes.
• Operate with meticulous detail to deliver actionable project plans and resolve issues swiftly.
• Aim for continuous improvement each day.
• Possess a natural desire to refine existing processes and establish new ones where necessary.

• Seniority level
  
  Mid-Senior level

• Employment type
  
  Contract

• Job function
  
  Customer Service
• Industries Business Consulting and Services

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