Technology Business Partner, Senior Manager

This range is provided by HUB International. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$/yr - $/yr

Annual Bonus

ABOUT US

At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.

HUB is the 5th largest global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.

Position Summary

We are seeking a motivated and collaborative Technology Business Partner (TBP) to serve as a key connector between our centralized technology teams and regional business operations across a federated enterprise model. This role is responsible for understanding the needs, priorities, and challenges of our field operations AND the needs, priorities, and challenges of our technology operations, serving as a trusted advisor to ensure the right technology conversations are happening at the right time—and that field perspectives are represented in enterprise planning.

If you are energized by partnership, communication, and making sure technology delivers real business value, this is the role for you - you will help bridge the gap between enterprise technology and frontline excellence—shaping not just systems, but how people experience and benefit from them.

Leadership and Relationship Management Duties

• Act as the primary point of contact between field COOs across several regions and the centralized tech organization
• Understand the portfolio of enterprise products and services across HUB
• Learn the business as well as people within the business to understand and articulate business objectives, priorities, perspectives, and critical business issues
• Cultivate strong, trust-based relationships with IT colleagues and senior business executives
• Know how to navigate the IT organization and be able to inspire excellent support and good business partnership throughout all levels of IT
• Facilitate regular touchpoints, check-ins, and regional advisory conversations with field and tech leadership
• Guide technology conversations with a focus on value realization and business impact
• Share insights and lessons learned across teams and regions
• Monitor satisfaction with services, tools, and support models in the regions
• Surface patterns and needs related to service tickets, outages, tool usage, and knowledge gaps
• Improve outcomes through collaboration with PMO, Service Management, Change, and Training teams to ensure regional perspectives are captured in change initiatives, system implementations, service upgrades, etc. and to:
• Drive identification, planning, and tracking of business value from tech initiatives
• Partner with centralized teams to adapt or extend solutions for field success
• Support technology readiness, rollout, and adoption across regions
• Actively participate in stakeholder feedback, retrospectives, and learning loops
• Provide second level escalation support to the business leaders where the technology processes do not provide the desired outcomes
• Shepherd the intake process, collaborating with business leaders to identify business capability needs that lead to the right Demand requests.
• Facilitate the development of business cases and broker negotiations and decisions where new capabilities are needed
• Help business partners think beyond the immediate ask toward scalable solutions
• Coordinate between…