Information Technology Support Specialist

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• Role: End-User Computing (EUC) Level 1 Support Engineer
• Employment Type: Onsite Support Role
• Duration: 6 Months Contract
• Contract Type: W2
• Experience: 2+ years
• Required languages: Local and English(Business Speaking)
• Skills: EUC, Desktop, Network, servers, HW & SW, Wi-Fi.

Company Overview
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Website:

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Join AVASO Technology – A Global Leader in IT Solutions and Services

AVASO Technology is a trusted global provider of comprehensive IT infrastructure and managed services, committed to helping businesses succeed with reliable and innovative technology support.

We specialize in End User Computing (EUC), Desktop and Network Support, Server Management, Wi-Fi, and both Hardware & Software services. If you’re an experienced IT professional with expertise in these areas, we invite you to become part of our growing global team.

As an AVASO employee, you’ll be part of a respected international organization that delivers IT services to clients across a wide range of industries. We proudly operate in over 150 countries, offering exceptional reach and proven experience in supporting businesses of all sizes – including some of the world’s most recognized brands.

Our services are tailored to help companies streamline their IT operations and drive digital transformation. With a strong focus on quality, we offer comprehensive infrastructure solutions, including Network Infrastructure, Server and WAN/SD-WAN Support, and more.

At AVASO, you’ll find outstanding growth opportunities, the chance to work with a diverse and global team, and a rewarding financial package designed to support your professional journey.

Position Overview:

We are currently seeking an experienced IT Support Specialist to join our team in Chicago, Illinois, United States, 60661 On-Site Support - EUC roles. The successful candidate will provide technical support, troubleshooting, and IT assistance to end users. This role requires someone with strong technical skills and a customer-focused approach.

Role Overview:

• We are looking for a highly motivated and customer-focused EUC (End User Computing) Level 1 Support Engineer to join our IT team. The ideal candidate will have solid experience in providing hands-on IT support and will serve as the primary technical point of contact for the site.
• The Band 1 – Desktop Technician will provide day-to-day local/remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.
• The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre.
• Desktop Support Engineer provides break-fix, fault diagnosis, and resolution. Providing fault analysis to customers’ various core operating systems and platforms, as well as being able to provide support and apply desktop fault resolution for the approved application suite.
• An ideal candidate should have 1-2 years’ experience in Windows Desktop support.

Key Responsibilities and Functions:

• Provide first/second-level contact and problem resolution for customer issues. IT support (incidents, service requests, general queries) by phone, remote access, mail, and onsite via attendance in person.
• Resolving (fulfilling) incidents (service requests) and documenting the actions in an approved service desk tool (Service Now or relevant system in the future).
• Rollout and implementation of IT equipment (PCs, notebooks, phones, iPhones, iPads, mobile phones, and so on), incl. quality check.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows 7, Windows 8.1, Windows 10, Windows 11, and Microsoft Office 365, another authorized desktop software and application.
• Moves and changes support.
• Inventory and asset management, and care of hardware.
• Should…