Sr Program Manager - Courier

About the Role

The Senior Program Manager, Courier Support sits within the Global Programs (GP) organization within Comm Ops, Uber's team responsible for defining and delivering effective, scalable customer support. In this role, you will shape how Uber supports Courier customers across a fast-growing global business. You will work closely with cross-functional partners across Product, Operations, Engineering and Comm Ops to design and deliver support programs that improve the courier experience, enable product growth, and support Mobility business goals.

This role requires strong ownership, comfort operating in ambiguity, and the ability to translate complex business and product challenges into clear, executable support strategies.

This Program Manager works across Product, Operations, Engineering, and Comm Ops to shape how Uber interacts with customers across the global Courier business. There will be two primary responsibilities for this role:

• Global Strategic Program Ownership - Responsible for designing, launching, and managing global strategic programs that improve the experience that customers have with support, our products/services, and Uber as a whole to drive adoption and measurable business impact
• Support Readiness Ownership - Responsible for designing and executing the support strategy of new product launches and feature enhancements, ensuring Courier (and broader Mobility) goals are met and in alignment with Comm Ops Global Strategy

• 3+ years of Program Management experience and 5+ years of total professional experience

• Building, launching, and scaling large, complex strategic programs from design through execution, including global or multi-region initiatives
• Developing and delivering persuasive executive-level communications and presentations, and presenting insights and recommendations to senior leadership
• Analyzing and drawing conclusions from large datasets; comfort working with data using tools such as Microsoft Excel, Google Sheets, SQL, and/or similar analytics tools
• Using data visualization tools (e.g., Tableau or similar platforms) to build dashboards and clearly communicate business insights
• Designing and building customer experience and/or customer support strategies at scale
• Establishing, evolving, and operationalizing best practices across programs and stakeholders
• Understanding and optimizing the intersection of the digital and physical world across multiple personas (e.g., couriers, senders, and receivers), particularly in logistics, delivery, mobility, or on-demand platforms
• Working closely with technology and support tooling, including identifying opportunities to drive automation and leverage AI to improve efficiency and effectiveness

For Chicago, IL-based roles:
The base salary range for this role is USD $118,000 per year - USD $131,000 per year.

For New York, NY-based roles:
The base salary range for this role is USD $131,000 per year - USD $145,500 per year.

For San Francisco, CA-based roles:
The base salary range for this role is USD $131,000 per year - USD $145,500 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.