Senior Demo Engineer

Description

Sprout Social is looking to hire a Demo Engineer for the Customer Experience organization within the Sales & Customer Experience team.

Why join Sprout's Sales & Customer Experience team?

The Sales and Customer Experience team shapes how Sprout powers the future of customer connection for today's most innovative brands. We sell and support the leading social media management platform for businesses, helping organizations unlock the full value of social. Through powerful social intelligence and trusted partnership, we enable teams to build authentic relationships and drive meaningful business impact.

You'll join a high-performing, collaborative team made up of some of the brightest minds in the industry, working with iconic brands like Campbell's, Salesforce, Airbnb, and Equifax. Just as importantly, Sprout is a place where your growth matters. You'll have the freedom to shape your career, explore new paths, and build toward what's next, with a team that's invested in helping you get there.

What you'll do

• Ensure the Customer Experience organization is technically prepared to demo new features and products as soon as they reach the market.
• Build and maintain strong partnerships with Product and Engineering to influence the creation of demo-friendly infrastructure that enables deeper customization and flexibility.
• Own and evolve the demo environment strategy, moving the organization from static demos to a scalable, dynamic demo ecosystem.
• Develop and maintain high-fidelity demo datasets that translate product capabilities into compelling, value-driven customer stories.
• Provide thought leadership on demo storytelling, strategy, and execution across the Solutions Engineering organization.
• Identify opportunities for automation, including repeatable maintenance processes and environment cleanup.
• Create documentation and training materials to ensure consistent demo best practices and effective adoption of new demo assets.
• Partner with technical enablement teams when larger-scale rollouts or deployments are required.

What you'll bring

Sprout Social is looking for a highly driven, technically proficient Demo Engineer who can take ownership of our demo environment and elevate how our products are showcased in the market. You bring a strong blend of technical expertise, strategic thinking, and storytelling skills, and you're comfortable working cross-functionally to remove barriers and drive impact.

The minimum qualifications for this role include:

• 5+ years of experience in tech or SaaS environments and 3+ years of experience in solutions engineering, demo engineering, or a similar strategic technical role.
• Proven ability to manage complex, cross-functional initiatives and drive projects to completion.
• Strong understanding of value-based selling and the ability to translate technical features into customer-centric narratives.
• Working knowledge of RESTful APIs, integrations, and cloud-based applications or platforms.

Preferred qualifications for this role include:

• Experience with demo automation tools such as Saleo, Reprise, Consensus, or similar platforms.
• Experience in social media, digital marketing, customer service, digital advertising, and/or research domains.
• Familiarity with cloud platforms such as AWS, Azure, or GCP.
• Experience with Salesforce Service Cloud and/or Marketing Cloud.
• Experience using data analytics or visualization tools such as Tableau or Power BI.

How you'll grow

Within 3 months, you'll plant your roots by:

• Completing Sprout Social's onboarding and enablement programs to build a strong foundation in our products, platform, and Customer Experience workflows.
• Building trusted working relationships with key stakeholders across Product, Engineering, Solutions Engineering, and Enablement.
• Developing a deep understanding of Sprout's current demo environments, tooling, datasets, and delivery processes.
• Identifying technical gaps and constraints that limit demo flexibility, customization, or speed-to-market.
• Forming an initial point of view on how the demo ecosystem can evolve to better support new product launches and integrated solution storytelling.

Within 6 months, you'll start making a clear impact…