Service Delivery Manager - Workplace & It Services - Hybrid; Lisbon

Service Delivery Manager – Workplace & IT Services – Hybrid (Lisbon)

What we are looking for

• Minimum 6+ years of experience in IT Service Management / Service Delivery
• Proven experience managing IT services in enterprise environments
• Strong practical knowledge of ITIL processes, including:
  Incident Management, Problem Management, Change Management
• Experience managing and monitoring SLAs and KPIs
• Good understanding of Workplace / End User Infrastructure, including:
  Corporate laptops and devices, Managed devices environments
• Experience working in global / international organizations
• Strong stakeholder and client management skills
• Very good English skills

• Good communication
• Team spirit
• Proactivity
• Time management

• Careful onboarding and close support from day one.
• Continuous feedback aligned with your professional goals.
• An accessible and collaborative team ready to support each individual's journey.
• A close-knit environment where idea sharing and personal development are valued.
• Access to a network of partnerships offering exclusive discounts on health, wellness, travel, culture, gastronomy, leisure and much more.
• Social events and initiatives that strengthen team spirit.

To apply for this opportunity, simply send your CV to: ******