Manager​/Sr. Manager, Product Management - Customer Success Score

Manager/Sr. Manager, Product Management - Customer Success Score

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Job Category:
Customer Success

Job Details

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level‑up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

• Execution & Ownership: Manage and drive the day‑to‑day development and implementation of Salesforce's Customer Success Score.
• Data & Analytics Expertise: Develop a deep understanding of data and Machine Learning (ML) models that power the scoring framework, quantifying customer health and enabling proactive engagement, retention, and growth.
• Customer Insights: Translate customer insights into actionable metrics and processes to enhance Salesforce's overall Customer Success strategy.
• Cross‑Functional
  
  Collaboration:
  
  Work closely with Product, Data Science, Engineering, Sales, CSG, and Marketing teams to integrate customer health insights throughout Salesforce's customer journey.
• Data‑Driven Decisions: Promote data‑informed decisions by leveraging customer feedback, product usage, support interactions, and industry benchmarks.

• Experienced Product Manager: 5+ years of product management experience in highly matrixed, cross‑functional environments.
• B2B SaaS Expertise: Proven experience in B2B SaaS or enterprise software, delivering scalable software products to thousands of customers.
• Technical Proficiency: Strong skills in data analytics, ML algorithms, and systems integration. Familiarity with SQL, Python, and cloud platforms (AWS, Google Cloud) is a plus.
• Execution‑Oriented: Comfortable rolling up your sleeves to get the work done while collaborating with cross‑functional teams to deliver results.

Educational Background: Bachelor's degree in Engineering, Business, Marketing, Data Science, or related field; MBA or equivalent experience preferred.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future— but to redefine what's possible—for yourself, for AI, and the world.

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