ServiceNow Business Process Consultant; Manager

Position: ServiceNow Business Process Consultant (Manager)
Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We collaborate with education organizations to develop strategies and implement solutions that enable the transformative change our clients need to own their future. Together, we empower clients to drive innovation, create sustainable funding streams and deliver better student outcomes.
Today, leaders of higher education institutions and academic medical centers are spending too much time reacting to market forces, rather than focusing on the essential priorities that help students, faculty and staff thrive. The most productive path forward requires an intentional approach and innovative thinking, whereby stakeholders across the entire institution rally around a shared vision and embrace the hard work of effecting change.
You’ll help our clients to achieve organizational effectiveness, improve student outcomes, implement new technologies and align resources and investments to ensure long-term sustainability.
Join our team as the expert you are now and create your future.##
** Analytical and Problem-Solving Skills**:

Strong analytical skills to analyze process data, identify trends, and draw insights to inform decision-making.

Ability to troubleshoot process issues, identify root causes, and propose solutions for improvement.

Experience in developing performance metrics and KPIs to measure the impact of automation initiatives. Excellent communication skills to collaborate effectively with cross-functional teams and stakeholders Experience developing PowerPoint visualizations and slide decks to share updates and recommendations Ability to communicate technical concepts to non-technical audiences and facilitate productive discussions.

Skill in facilitating workshops and collaborative sessions to gather requirements and define future state processes.

Strong experience providing demonstrations of out-of-box Service Now functionality Knowledge of and experience with Service Now Agile 2.0 and Test Management 2.0 Experience and capability to work with and coach clients in developing and executing User Acceptance Test plans focused on end-to-end use cases

Proficiency in working with technical leaders in configuring, implementing, and optimizing automation software to meet business requirements.

Experience executing projects in a hybrid Waterfall / Scrum methodology

Experience running scrum standups

Ability to assist in creating project documentation, including project plans, status reports, and risk registers.

Experience in coordinating project activities, managing deliverables, and ensuring alignment with project timelines and objectives.##
** Domain Knowledge**:

Familiarity with industry-specific processes, regulations, and compliance requirements. Ability to leverage industry knowledge to tailor automation solutions to meet specific business needs.

Ability to adapt to changing project requirements, priorities, and timelines. ##
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* Qualifications:

** Bachelor’s or Master’s degree in a field related to this position or equivalent work experience3+ years as a Service Now Business Process Consultant in increasingly complex implementations; preferably with a Service Now Elite-level partner (not an internal role)6+ greenfield implementations of multiple Service Now modules as a business process consultant (including Now Assist, AI Agents); experience with one or more of CSM, HRSD, Enterprise Asset Management, SPM, GRC preferred

Strong User Story definition / documentation skills

Experience with Agile methods, including hybrid waterfall / agile methods used for Service Now implementations Knowledge / experience with Now Create / Service Now Best Practices Ability to solve complex problems creatively with strong critical thinking Strong analytical skills coupled with a functional or technical acumen and hands-on expertise with cloud-based enterprise solutions

Strong verbal and written communication skills with ability to articulate results and issues to internal and client teams The estimated base salary for this job is $145,000 - $170,000 USD. The range represents a good faith estimate of the range that Huron…