Program Manager, COSE - Systems Strategy

Chicago

The world’s most sophisticated companies rely on Alpha Sense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, Alpha Sense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.

The acquisition of Tegus by Alpha Sense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI‑driven market intelligence. Together, Alpha Sense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500.

Founded in 2011, Alpha Sense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!

Alpha Sense’s Content Operations Strategy and Enablement (COSE) team is responsible for establishing the strategy and infrastructure to drive sustainable and scalable growth for our Expert Calls and Compliance Operations organizations. We work closely with client‑facing and cross‑functional teams to drive impact across Alpha Sense’s Expert Insights organization. Our team is organized into the following pillars:

• Systems Strategy: drives operational excellence through the strategic deployment of technology solutions, advanced analytics, and cross‑functional collaboration with Vendor, Data, and Product partners
• Enablement: supports our teams to do their best work through employee training, communications, and knowledge management
• Strategy & Planning: steers the organization towards growth through quarterly / annual planning, account strategy, performance management, and operational strategy initiatives
• Compliance Programs: leverages systems, technology, and data to support compliance teams and processes
• Business Operations & Strategy: identifies and executes top‑line growth and bottom‑line optimization initiatives

As the Program Manager, COSE - Systems Strategy (Vendor & Automation), you’ll play a pivotal role in shaping the operational infrastructure behind the Expert Insights team. Your role will be to identify smarter tools, streamline workflows, and surface insights that enable faster execution and scalable growth.

Sitting at the intersection of strategy, technology, and operations, you'll evaluate emerging solutions (particularly AI‑driven tools), optimize how work gets done, and lead initiatives that improve speed, quality, and cost‑effectiveness. You’ll drive vendor assessments, automate key processes, and own reporting that equips leadership with clear visibility into performance and opportunities.

This role is highly cross‑functional and requires someone who’s curious, technically savvy, and execution‑oriented. If you’re energized by digging into processes, connecting dots across teams, and finding practical, elegant ways to improve performance, we’d love to meet you.

• 3+ years driving operational excellence in Business Operations or related high‑impact roles
• Proven builder with hands‑on experience implementing workflow automation tools that measurably improve team efficiency
• Highly proficient in Excel/Google Sheets with working proficiency in SQL and modern data platforms like Snowflake
• A systems architect who is naturally curious, process‑driven, and excited to optimize how work gets done
• Exceptionally accountable, conception through execution, with meticulous attention to documentation and stakeholder communication
• Analytically rigorous and action‑oriented, translating complex datasets into clear insights and concrete recommendations
• A proactive, transparent communicator who bridges technical and business audiences, making complex technical details accessible to all stakeholders
• A relationship builder who thrives in dynamic environments,…