Project Manager, Operations Manager, IT Project Manager

Overview

As a Project Manager at Strata, you will lead a portfolio of customer implementations of Strata Jazz®, our financial performance platform for healthcare organizations. You will be the primary liaison between Strata and client teams, ensuring each project is delivered on time, within scope, and within budget.

• Own and manage a portfolio of customer implementations using established project management tools and methodologies.
• Develop, maintain, and monitor detailed project workplans aligned with customer Statements of Work (SOWs).
• Deliver projects on time and within budget, achieving key milestones defined in customer Statements of Work (SOWs).
• Lead cross‑functional teams through the full implementation lifecycle, ensuring coordination across consulting teams.
• Utilize established methodologies and best practices to ensure consistency and quality across implementations.
• Serve as a trusted advisor and advocate for customers, building strong professional relationships.
• Lead weekly status meetings and monthly executive updates with customers and internal leadership.
• Proactively manage expectations and escalations, offering solutions and next steps.
• Ensure all stakeholders are aligned through timely, transparent communication that drives confidence and satisfaction.

• Track and report project progress using Salesforce and Smartsheet, maintaining accurate updates to workplans, customer communications, and internal documentation.
• Meet or exceed standards for budget management, utilization, and customer satisfaction.

• Support account management activities and contribute to strategic planning for assigned accounts.
• Identify and manage project risks, dependencies, and issues throughout the lifecycle.
• Partner with Account Management and leadership to identify growth opportunities, expand client adoption, and ensure successful long‑term relationships.

• Identify opportunities to improve internal processes and implementation practices.
• Contribute to team‑wide initiatives and share best practices to enhance project delivery.

Up to 15% infrequent project‑related travel, based on client needs and project milestones.

• 3+ years of project management experience, preferably in software or technology implementation.
• Experience in healthcare or financial software environments preferred.
• Excellent communication and facilitation skills with the ability to lead discussions and influence cross‑functional teams.
• Proven ability to manage multiple, concurrent projects while maintaining high quality and customer satisfaction.
• Highly organized, self‑motivated, and adaptable to shifting priorities in a fast‑paced environment.
• Proficiency with Salesforce, Microsoft Office, and project management tools (e.g., Smartsheet, Asana, Jira).
• Projects consistently meet deadlines, budget, and customer satisfaction targets.
• Clients view you as a trusted advisor who helps them achieve measurable improvements in financial visibility and efficiency.
• Willingness to travel within the US as needed to customer locations up to 20‑35%.

$85,000‑$100,000

Comprehensive package including retirement benefits, health and welfare benefits, paid time off, parental leave, life insurance, and wellness programs.

As set forth in Strata Decision Technology’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.