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IT Consultant

Senior CX Transformation & Service Strategy Consultant

Job in Chicago, Cook County, Illinois, 60290, USA
Listing for: Accenture
Full Time position
Listed on 2026-01-18
Job specializations:
  • IT/Tech
    IT Consultant
  • Customer Service/HelpDesk
Job Description & How to Apply Below
A global consulting company is seeking a Customer Support Consultant to lead transformation initiatives in customer service. Responsibilities include evaluating and optimizing client service offerings, leading delivery teams, and mentoring junior staff. The ideal candidate has over five years of management consulting experience, expertise in customer support technologies, and a proven track record in metrics improvement. This role requires analytical thinking and leadership skills, with opportunities for travel as needed.
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Position Requirements
10+ Years work experience
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