Manager, Operations Excellence

Job Description:

Company

Description:

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3

Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant.

We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.

Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.

As the Manager – Operations Excellence, you’ll play a pivotal role in driving McDonald's operational transformation to new heights. This outstanding opportunity allows you to be at the forefront of our continuous improvement efforts, ensuring flawless execution of critical initiatives. You’ll be part of an experienced team, determined to successfully implement world-class standards in our operations. Your ability to collaborate, manage details, and maintain progress across various programs will be crucial in achieving our ambitious goals!

• Execution Oversight:
  Facilitate working team meetings to drive progress, surface risks/issues, and partner with internal teams to implement and communicate processes. Act as a knowledgeable resource while maintaining source-of-truth artifacts.
• Budget & Resource Governance:
  Lead tracking frameworks and budget governance for transformation initiatives, ensuring compliance and value delivery. Collaborate closely with Finance partners and leaders across the organization.
• Collaborator Engagement:
  Partner with senior leaders and cross-functional teams to facilitate governance forums, resolve blocking issues, and maintain strategic alignment.
• Coaching & Enablement:
  Coach supervisors to complete tasks within the governance framework, building capability and accountability across the team.
• Change Governance:
  Ensure rigorous change control processes are in place for timelines, scope, and prioritization.
• Reporting & Insights:
  Provide executive-level reporting on governance health, risks, and value realization metrics.

• 4+ years of experience in long-term planning, program governance, or transformation leadership roles.
• Demonstrated experience in budget governance and financial oversight for large-scale initiatives.
• Strong executive communication and presence; ability to influence at all levels of the organization.
• Able to take large sets of information and translate them into a digestible story for leadership consumption.
• Data analysis and business process experience, comfortable evaluating and validating data for accuracy and effective visualization.
• Expertise in cross-functional collaboration and managing relationships with collaborators, comfortable working across local and international teams.
• Highly organized, diligent, and capable of managing multiple priorities in a dynamic environment.
• Knowledge of McDonald’s Global Technology organization is a plus.
• Bachelor’s degree or equivalent experience required; advanced degree or certifications (PMP, Prosci, or equivalent) preferred.

• Infl…