CX​/UX Design Director; Tax & Accounting | Hybrid; ET​/CT R0052639

CX/UX Design Director (Tax & Accounting) | Hybrid (ET/CT) R0052639 | Wolters Kluwer DXG U.S., Inc. | DXG | UX/CX COE About the Role

As the CX/UX Design Director (Tax & Accounting), you will provide high-level leadership and strategic direction for all UX design activities within the organization. This senior role requires extensive experience in UX design and the ability to drive innovation and excellence across all user experience touchpoints. You will be responsible for the overall performance and results of the UX department, ensuring that our products provide unparalleled user experiences that drive business success.

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Eight days a month we come together in the closest ET/CT local office within 50 miles to experience the value of connecting with colleagues. You will report to the VP, User Experience & Design, and work under the leadership of the SVP & CTO, DXG
• DXG | EXO. This role is a part of DXG | UX/CX - Wolters Kluwer DXG U.S., Inc. | Please view the site office location directory for potential office preferences nationwide. (Use the "Apply for this Job" box below). | #LI-Hybrid

Must be legally authorized to work in the United States without employer sponsorship, now or in the future.

• Experience with Direct reports of a team range of 10 count (FTE)
• Executive Leadership: Proven ability to lead UX at the highest organizational levels.
• Business Acumen: Understanding of how UX impacts overall business success.
• Innovation Leadership: Experience driving innovative design and user experience methodologies.
• Strategic Planning: Proficiency in long-term strategic UX planning and execution.
• Cross-Organization Influence: Ability to influence business decisions at the executive level.
• Financial Management: Skill in managing department budgets and financial planning.
• Thought Leadership: Recognition as a leader in the UX field with experience in public speaking and industry engagement.
• Metrics and Impact: Strong focus on measuring and reporting the impact of UX on business outcomes.
• Prompt Design: Crafting effective prompts for generative AI tools to deliver accurate and contextually relevant outputs.
• Conversational Interface Design: Creating intuitive and human-like interactions for chatbots and voice assistants.
• Personalization Strategies: Leveraging AI to deliver tailored experiences based on user behavior and predictive analytics.
• Predictive UX: Designing experiences that anticipate user needs through machine learning insights.
• AI Ethics & Responsible Design: Ensuring fairness, transparency, and bias mitigation in AI-driven experiences.
• Explainability & Trust: Communicating AI decisions clearly to build user confidence and trust.
• Data-Driven UX: Applying AI-powered analytics to inform design decisions and optimize user journeys.
• Human-AI
  
  Collaboration:
  
  Designing workflows that balance automation with human oversight for optimal outcomes

• Prefer Finance, Tax, and Accounting| Open to other industries
• Lead strategic planning for all UX design efforts within the organization.
• Oversee the development and execution of UX research and design initiatives.
• Provide mentorship and guidance to senior UX managers and professionals.
• Drive innovation in design thinking and user experience methodologies.
• Ensure UX consistency and excellence across all product lines.
• Collaborate with executive leadership to align UX strategy with business goals.
• Oversee the UX department budget and resource allocation.
• Advocate for user-centered design principles at the highest levels of the organization.
• Monitor and report on UX performance and impact metrics.
• Represent the organization at industry conferences and events, driving thought leadership in UX.

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including:
Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.

Full details of our benefits are available: .w

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