Senior Associate Accessibility Policy & Procedures Specialist

Overview

JPMorgan Chase has undertaken a digital transformation, which builds on the success of our current digital offerings. We are investing in innovative ways to attract customers as well as deepen customer engagement, satisfaction, and profitability through the use of digital channels. The Digital Accessibility team is at the heart of driving transformation in the Digital space, leading the firm toward a innovative digital experience for ALL of our customers by first achieving standards and regulatory conformance and then adding innovative, accessible features & services.

As a Senior Associate Accessibility Policy & Procedure Specialist in the Digital Accessibility Team, you will play a pivotal role in shaping, implementing, and managing digital accessibility policy across the organization. You will be responsible for leading a program governance team dedicated to ensuring compliance with accessibility standards, driving continuous improvement, and promoting an inclusive environment for all employees and customers.

The role requires policy management expertise and a deep understanding of accessibility best practices.

• Lead the creation, review, and implementation of new accessibility policy and procedures.
• Ensure policy align with legal requirements, industry standards, and organizational goals.
• Serve as the primary point of contact for accessibility policy and procedures inquiries and guidance.
• Manage existing accessibility program governance team.
• Assist in the process to stand up other cross-functional accessibility program governance teams.
• Define team structure, roles, and responsibilities to support program objectives.
• Develop and maintain governance frameworks, reporting mechanisms, and escalation processes.
• Monitor compliance with accessibility policies and relevant standards (e.g., WCAG).
• Identify and mitigate risks related to accessibility across products, services, and internal processes.
• Coordinate internal assessments to evaluate program effectiveness. Track industry trends, emerging technologies, and regulatory changes in accessibility.
• Recommend and implement improvements to policies, processes, and governance structures.

• 3+ years of experience in accessibility, compliance, policy management, or program governance.
• Good knowledge of accessibility standards (e.g., WCAG, ADA) and best practices.
• Proven experience managing complex programs.
• Excellent communication, organizational, and stakeholder management skills.
• Ability to analyze data, assess risks, and develop actionable solutions.

• Certification in accessibility (e.g., CPACC, WAS) is a plus.
• Bachelor’s degree in Business, Human Resources, Public Policy, or related field (Master’s preferred).