Senior Production Support Engineer

Senior Production Support Engineer

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We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered  team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

As a member of CIBC’s Application Support Team, you will play a critical role in providing investigation and second-level support for client and technical issues, system or website outages, and inquiries related to both internal and external applications. You will manage, prioritize, and address issues by liaising with relevant CIBC technology groups and vendors. Your responsibilities will include maintaining production applications, overseeing daily operational activities, managing escalations, and adapting established procedures to meet specific situations including providing 24x7 support and coordinating recovery efforts when necessary.

We support an environment where you can thrive. This role follows a hybrid work arrangement, requiring you to be onsite at least two days per week, with the flexibility to work remotely on other days.

• Technical & Analytical
  
  Skills:
  
  Expertise in Hyperion architecture, maintaining Essbase cubes and software patching, user provisioning software and managing user provisioning migrations and/or software implementations. Leverage tools such as Azure Dev Ops, Service Now, and Jira for requirements tracking, project management, and issue resolution.
• Operational Excellence: Coordinate production support needs and manage escalations. Maintain documentation, including deficiencies, deviations, application flow diagrams, and SCM plans. Validate and submit responses to audit requests. Embrace and advocate for change, continuously seeking improvements.
• Collaboration & Relationship Management: Develop and maintain strong relationships with business and technology partners, senior management, and internal/external clients. Mentor and support intermediate analysts. Liaise with stakeholders to ensure alignment with team mandates and relevant policy or legislative changes.
• Project Delivery & Systems Implementation: Act as a subject matter expert in assessing system changes and projects, ensuring compliance with business, continuity, security, and privacy standards. Lead or coordinate technical research, design, configuration, testing, and integration of application systems. Perform application changes using established change management processes. Ensure regulatory and information security standards are met in all aspects of application management.

• 3-5 years of Application Support Experience with expertise in Hyperion Architecture, maintaining Essbase cubes, software patching, ITIL (Service Now), and coding/maintaining MaxL scripts. Familiarity with public cloud technologies, such as Azure and an understanding of RBAC, Privileged Access Management, and Privileged Identity Management. File integration experience is an asset.
• Understanding of banking fundamentals. Exposure to risk management, capital stress testing, credit risk models, and regulatory compliance would be particularly relevant.
• Bachelor’s degree in information technology, computer science, or a related field.
• Influence and relationship building skills.
• Digital savviness and innovative mindset.
• Collaboration orientation and inclusive team advocate.

CIBC provides a competitive total rewards package. For the Chicago market, this role offers an expected salary range of $110,000–$120,000, based on experience, qualifications, and location. Eligible employees may participate in incentive compensation plans, including discretionary bonuses. We offer a comprehensive benefits package, including medical, dental, vision, health savings account, life insurance, disability, paid time off, holidays, 401(k), and other perks.

Please note:

This position…