Senior Director

About Us

Individually, our AI and Superhumans are best in class. Together, they’re game-changing.
Crescendo is the first AI-native contact center — combining the world’s smartest, auto‑tuning AI with multilingual human experts to deliver performance‑guaranteed customer experiences
.

In a category full of hype and overpromise, we stand apart as the peak of CX performance
: measurable, scalable, and proven. Our platform helps mid‑market leaders and enterprise giants scale seamlessly across every channel with outcome‑based pricing, rapid time‑to‑value, and enterprise‑grade trust
.

We don’t just sell software. We deliver results — guaranteed.

We are looking for a Senior Director, Growth
, who will be a hands‑on operator to own and scale the systems that drive pipeline and revenue. This role is responsible for building, operating, and optimizing our go‑to‑market infrastructure across outbound, inbound, lifecycle, and analytics.

You will be in the tools daily, designing workflows, launching programs, debugging data, and diagnosing what is and isn’t working. Success is measured in MQLs, pipeline, conversion rates, and closed‑won revenue.

This is a remote‑role.

• Build, operate, and continuously optimize the GTM tech stack, including Clay, Hey Reach, Instantly, Nooks, Make, and related tools.
• Design and launch scalable outbound and inbound systems that directly generate qualified pipeline.
• Partner tightly with Sales and Marketing leadership to translate real customer and rep feedback into systems that perform in production.
• Own pipeline and revenue performance, with clear accountability for pipeline, conversion rates, and deal creation.
• Instrument, monitor, and debug analytics across the funnel, investigating anomalies, identifying root causes, and implementing fixes.
• Architect and maintain CRM workflows, automation, attribution, and data models in Hub Spot and Salesforce.
• Implement and operationalize core marketing motions such as ABM, SEO, AEO, lifecycle, and outbound in a measurable, repeatable way.
• Establish fast experimentation loops: launch, measure, learn, iterate.

• Strong technical foundation; a computer science degree is highly preferred.
• Proven ability to work directly in modern GTM tooling and CRMs at scale.
• Highly analytical, with the ability to investigate data issues and performance gaps independently.
• Product‑minded builder who obsesses over outcomes & speed.

• GTM systems reliably produce qualified pipeline at predictable cost and volume.
• Data is clean, trusted, and used daily to make decisions.
• Bottlenecks in the funnel are quickly identified and removed.
• Sales trusts the systems because they work.
• Revenue impact is clear, measurable, and improving quarter over quarter.

• Performance-Guaranteed CX → The only model with skin in the game.
• Category Leadership → We’re not joining the conversation. We’re writing it.
• Velocity & Scale → From mid‑market agility to enterprise impact, Crescendo moves fast and delivers faster.
• AI + Superhumans → Not one or the other — the best of both, working together.

Join us to define the future of customer experience in the AI era
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Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender…