Customer Success & Operations Lead

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About Native Msg: Native Msg is a cutting-edge SaaS platform transforming how brands engage with customers through RCS (Rich Communication Services) Business Messaging. We help enterprises connect, convert, and communicate through dynamic mobile experiences. Join us in building the future of messaging.

We’re seeking a highly organized and customer-focused individual to join our team as a Customer Success & Operations Lead
. This hybrid role blends onboarding, account management, and administrative support

Req to ensure a world-class experience for our clients and seamless operations within our team. If you're looking to grow in the technology or digital marketing space, we want to meet you.

• Guide new customers through onboarding, ensuring they feel confident using our platform
• Serve as a primary point of contact for customer inquiries and success tracking
• Help customers understand best practices and the business impact of RCS

• Support day-to-day management of client account
• Coordinate with internal teams to deliver on campaign milestones and updates
• Assist in creating client-facing materials, status reports, and usage insights

• Help maintain CRM and internal systems with accurate data
• Assist with calendar scheduling, invoicing, and document organization
• Support team operations and special projects across departments

• Bachelor’s degree (4-year) required
• 1–3 years of experience in customer success, account management, operations, or administrative support
• Strong organizational and communication skills
• Detail-oriented and proactive with follow-through
• Prior exposure to SaaS, digital marketing, or technology environments is a plus
• Experience with tools like Google Workspace, CRM platforms (e.g., Hub Spot or Salesforce), and project management systems is encouraged

• Competitive compensation including health benefits
• Work directly with leadership and cross-functional teams in a fast-growing company
• Exposure to cutting-edge messaging tech and innovative enterprise campaigns
• Flexible work environment with opportunities for growth and impact कहाँ
• Be part of defining a new standard in mobile engagement

Entry level

Full-time

Management and Manufacturing

Technology, Information and Internet