Program Manager

This range is provided by RLink Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$45.00/hr - $50.00/hr

Chicago, IL - hybrid

6

Months

The ideal candidate is highly structured, detail-oriented, and excels at translating complex processes into clear, scalable operating workflows. This individual partners closely with COEs, regional partners, Tier 2 SMEs, People Ops pod leads, and People Tech to build a best-in-class People Ops delivery model.

• Manage End-to-End SOP Ownership & Governance
• Own the development of Day-to-Day operational SOPs across all People Ops domains (Core HR, Compensation, Benefits, Absence, Recruitment, Payroll).
• Drive creation of Draft 2 SOPs with full E2E detail by end of February.
• Partner with Tier 2 SMEs to incorporate country-specific nuance and operational guidance.
• Facilitate cross-functional review cycles with COEs and process owners to identify and close gaps.
• Manage SOP approvals and signoffs ahead of Service Rehearsals and go-live.
• Maintain a centralized SOP tracker capturing status, reviewers, approvals, and update timelines.
• Build enablement resources and content for employees and communications for change management.
• Update SOPs and reference documentation within 48 hours of configuration changes detected during E2E2/E2E3 testing.
• Partner with QA and People Tech to ensure process documentation accurately reflects system behavior.
• Participate in cross-pod functional rehearsals to validate process flows and identify required refinements.
• Drive process readiness for Service Rehearsals and Production cutover.
• Work with partners to identify freeze-date impacts and required transaction clean-up activities.
• Partner cross-functionally to ensure a consistent, scalable, and globally aligned People Ops experience.
• Act as a key liaison between Tier 2, Pod Leads, People Tech, and other project work streams.
• Anticipate risks and proactively elevate blockers to maintain program momentum.
• Ensure all documentation, training, and SOP deliverables maintain high quality and reflect Uber’s People Ops operating model vision.

Mid-Senior level

Contract

Information Technology