Project Manager, Operations Manager

As a Project Manager at Strata, you will lead a portfolio of small to large-scale customer implementations of Strata Jazz, our financial performance platform for healthcare organizations. You will be the primary liaison between Strata and client teams, ensuring each project is delivered on time, within scope, and within budget. This role requires a strong grasp of project management principles, executive presence, and a proactive, solution-driven mindset.

You will guide clients through their Strata Jazz journey-managing scope, resources, and risks-while fostering strong, trust-based relationships with both internal teams and external stakeholders. Your work will directly impact healthcare organizations' ability to improve financial decision-making, achieve cost transparency, and advance patient care through data-driven insights.

Key Responsibilities Project Leadership & Execution

* Own and manage a portfolio of customer implementations using established project management tools and methodologies.

* Develop, maintain, and monitor detailed project workplans aligned with customer Statements of Work (SOWs).

* Deliver projects on time and within budget, achieving key milestones defined in customer Statements of Work (SOWs).

* Lead cross-functional teams through the full implementation lifecycle, ensuring coordination across consulting teams.

* Utilize established methodologies and best practices to ensure consistency and quality across implementations.

Customer Engagement & Communication

* Serve as a trusted advisor and advocate for customers, building strong professional relationships.

* Lead weekly status meetings and monthly executive updates with customers and internal leadership.

* Proactively manage expectations and escalations, offering solutions and next steps.

* Ensure all stakeholders are aligned through timely, transparent communication that drives confidence and satisfaction.

Operational Excellence

* Track and report project progress using Salesforce and Smartsheet, maintaining accurate updates to workplans, customer communications, and internal documentation.

* Meet or exceed standards for budget management, utilization, and customer satisfaction.

Strategic & Account Support

* Support account management activities and contribute to strategic planning for assigned accounts.

* Identify and manage project risks, dependencies, and issues throughout the lifecycle.

* Partner with Account Management and leadership to identify growth opportunities, expand client adoption, and ensure successful long-term relationships.

Process Improvement & Quality

* Identify opportunities to improve internal processes and implementation practices.

* Contribute to team-wide initiatives and share best practices to enhance project delivery.

Project Related Travel

This role may require infrequent project-related travel, up to 15%, based on client needs and project milestones.

What We're Looking For

* 3+ years of project management experience, preferably in software or technology implementation.

* Experience in healthcare or financial software environments preferred.

* Excellent communication and facilitation skills with the ability to lead discussions and influence cross-functional teams.

* Proven ability to manage multiple, concurrent projects while maintaining high quality and customer satisfaction.

* Highly organized, self-motivated, and adaptable to shifting priorities in a fast-paced environment.

* Proficiency with Salesforce, Microsoft Office, and project management tools (e.g., Smartsheet, Asana, Jira).

* Projects consistently meet deadlines, budget, and customer satisfaction targets.

* Clients view you as a trusted advisor who helps them achieve measurable improvements in financial visibility and efficiency.

* Willingness to travel within the US as needed to customer locations up to 20-35%

Salary Range: $85,

Actual salary will be determined based on factors including, but not limited to, skill set and level of experience. This salary range is a good faith estimate of base pay. Strata also provides discretionary variable pay programs based on role. In addition, Strata provides a comprehensive benefits package including retirement…