Business Relationship Manager - LSHC​/MedTech

Business Relationship Manager - LSHC/Med Tech

Location: Chicago, IL

Our client is a global leader in IT services, consulting, and business solutions, recognized for driving innovation and delivering transformative digital experiences. With a strong presence across industries, they specialize in leveraging emerging technologies such as IoT, Digital Engineering, Cloud, and AI to help clients achieve operational excellence and business growth. Their Automotive practice focuses on enabling next‑generation mobility solutions, software‑defined vehicles, and connected ecosystems for leading OEMs and Tier‑1 suppliers worldwide.

• Proven track record in business relationship management, account management, or consulting roles.
• Excellent communication, stakeholder management, and negotiation skills.
• Ability to manage complex engagements in a global delivery model.
• Understanding and experience of Life Sciences & Healthcare / Med Tech domain preferred.
• Exposure & Knowledge of Digital Technologies.
• Familiarity with data analytics, AI/ML, ERP, Infrastructure & Cybersecurity.
• Experience with ITIL processes, service delivery governance, and SLA management.
• Ability to manage P&L, budgeting, forecasting, and margin improvement strategies;
  Stakeholder Management.
• Client Engagement & Relationship Management.
• Act as the primary point of contact for client leadership and key stakeholders at VP & CxO levels.
• Build and nurture long‑term strategic relationships to understand business priorities, pain points, and growth opportunities.
• Serve as a trusted advisor to clients on technology adoption and transformation strategies.

• Translate client business objectives into actionable IT strategies and roadmaps.
• Align clients offerings with client goals to maximize value realization.
• Identify opportunities for innovation across Infrastructure, Application and Engineering areas with strong focus on AI / Gen AI.

• Ensure delivery of agreed business outcomes and track value realization metrics.
• Facilitate governance meetings, manage escalations, and ensure compliance with SLAs.
• Drive continuous improvement initiatives across service delivery and operations.

• Identify and qualify new business opportunities within existing accounts.
• Collaborate with sales and solution teams to develop proposals and win strategies.
• Achieve revenue targets through proactive engagement and strategic deal closures.
• Own the P&L for assigned accounts, ensuring revenue growth, profitability, and cost optimization.
• Develop and execute account plans with clear financial targets and growth strategies.
• Monitor financial performance, forecast revenue, and manage budgets effectively.
• Drive margin improvement through operational efficiency and value‑based delivery.

• Stay abreast of emerging technologies and industry trends impacting Med Tech (e.g., IoMT, AI/ML, cloud adoption, cybersecurity).
• Advise clients on regulatory compliance, risk management, and digital transformation strategies.
• Work closely with internal delivery teams, solution architects, and industry consultants to ensure seamless execution of delivery and services to the customer.
• Influence senior stakeholders and manage cross‑functional teams in a global delivery model.

• Education:
  
  BE/BTech/ME/MTech/MBA or equivalent.
• Proven track record in business relationship management, account management, or consulting roles.
• Excellent communication, stakeholder management, and negotiation skills.
• Ability to manage complex engagements in a global delivery model.
• Understanding and experience of Life Sciences & Healthcare / Med Tech domain preferred.
• Exposure & Knowledge of Digital Technologies.
• Familiarity with data analytics, AI/ML, ERP, Infrastructure & Cybersecurity.
• Experience with ITIL processes, service delivery governance, and SLA management.
• Ability to manage P&L, budgeting, forecasting, and margin improvement strategies;
  Stakeholder Management.

Our client is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:
We are…