Integration Associate

As an Integration Associate at Patient

IQ you will be a valued member of the team who is primarily focused on building out integrations with new customers into the Patient

IQ platform, establishing long-term customer relationships, and enabling our customers to be successful on the Patient

IQ platform. This position requires a candidate who can work collaboratively with cross‑functional teams and is experienced with HL7 Integrations and API development, as well as familiarity with FHIR protocols.

• Work closely with clients and partners to identify integration requirements and establish design solutions that meet those requirements.
• Build, maintain, and test HL7 interfaces, RESTful APIs, and workflows that connect various healthcare systems and applications to Patient
  
  IQ.
• Manage a portfolio of customer integrations into the Patient
  
  IQ platform, including designing technical interface logic, process documentation and reporting on integration KPIs.
• Develop a trusted advisor relationship with customer technical project leads.
• Troubleshoot and resolve integration issues and provide technical support to customers regarding their integrations.
• Establish post‑implementation adoption activities to closely monitor the functionality of the integrations and quickly resolve issues.
• Collaborate with Product and Engineering teams regarding customer feedback to shape our product roadmap regarding integrations.
• Serve as a customer advocate in driving industry best practices and the evolution of Patient
  
  IQ product and platform functionality.

• 3+ years’ experience working in customer integrations and/or working on the front lines in a customer‑facing role.
• Experience in healthcare, including knowledge of HL7 v2, SMART on FHIR, and Electronic Health Records.
• Experience managing multiple complex integration projects.
• Excellent written and oral communication skills.
• Strong analytical and reasoning skills.
• Experience working with various EHR vendors (Epic, Cerner, Athena, Mod Med, etc.).
• Demonstrated self‑directed ability to manage simultaneous, complex engagements with minimal supervision.
• Skilled in advising customers in product best practices and optimal technical solutions.
• BA/BS degree required, ideally in Computer Science, Mathematics, or other quantitative fields.

• Experience with data ingestion (web scrapes, S3/FTP sync, bespoke processes), transformations (Python, Perl) and interfaces (API, schema design, events, etc.).
• Experience with design, development, and deployment of data pipelines.
• Basic understanding of SQL and interacting with production software databases.

• Great Benefits
  - top‑notch health, dental and vision insurance. Additional perks available including 401K.
• emisiones
  
  We are Mission Driven- our team is motivated to solve complex problems, drive medicine forward, and ultimately improve patient outcomes.
• True Idea Meritocracy
  - great ideas win out. We encourage all team members to challenge the status quo because our mission demands this.
• Flexible Time Off
  - we trust you to take the time you need when you feel it is appropriate, given your workload and responsibilities. No need to track it or save up.
• World‑Class Team
  - we’re at the top of our industry because of our employees. They’re the best investment we can make, and we never forget that.
• Fast Growing
  - we are building the largest platform for healthcare providers, industry partners, researchers, and others to collaborate on the mission to improve patient outcomes.