Sr Analyst, Technical Product Management
Listed on 2026-01-14
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IT/Tech
IT Project Manager, IT Business Analyst, Cloud Computing, IT Consultant
Overview
Job Description:
Company
Description:
McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3
Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.
McDonald’s Global Technology is here to power tomorrow’s feel-good moments.
That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time.
Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant.
We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.
Check out the McDonald’s Global Technology Technical Blog () to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.
Department Overview
This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide best-in-class foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers.
The Senior Technical Product Analyst role is part of the End User Infrastructure and Operations team in Global Technology Infrastructure & Operations. The role reports to the Senior Manager of Portal & Experience. This role will work closely with product managers and analysts to define and deliver portal features and capabilities that elevate the user experience.
This is an exciting opportunity for a seasoned technology leader to shape the transformation of infrastructure and operations products and services across the McDonald’s environment. The ideal candidate will bring deep expertise in intranet portals, product strategy, and stakeholder engagement to drive innovation and impact to the entire McDonalds environment.
Responsibilities- Lead the assessment, recommendation, and implementation of intranet portal technologies.
- Define and execute a strategic roadmap for portal and collaboration technologies, introducing new features and integration points with key business areas.
- Partner with stakeholders across HR, IT, Communications, and other functions to align portal capabilities with enterprise needs.
- Manage or support a technology product or suite of products with significant business impact.
- Work as part of a team of technical product analysts influencing across the organization and innovating within a strategically important domain.
- Communicate effectively with leadership and cross-functional teams, fostering constructive dialogue and resolving issues.
- Decompose complex problems into actionable solutions using data-driven judgment.
- Identify core problems or opportunities within business processes and understand their root causes and impacts.
- Proactively identify gaps and opportunities in services, workflows, and tooling across markets and teams.
- Continuously improve product management capabilities and close skill gaps.
- Conduct research and market analysis to inform product strategy and direction.
- Manage relationships with suppliers, vendors, and key internal customers.
- Bachelor’s degree with 8+ years of technical product management experience, or Master’s degree with 6+ years of relevant experience
- Proven experience managing and evaluating…
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