Sr. Solutions Engineer

About Pay Pal

Pay Pal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, Pay Pal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers.

We help merchants and consumers connect, transact, and complete payments whether they are online or in person. Pay Pal provides proprietary payment solutions that enable the completion of payments on our platform on behalf of our customers. We also enable consumers to purchase and receive payments for goods and services, transfer and withdraw funds, and exchange funds securely with merchants using a variety of funding sources, including bank accounts, Pay Pal or Venmo balances, branded credit products, credit cards, debit cards, certain cryptocurrencies, and other stored‑value products such as gift cards and eligible credit card rewards.

Our Pay Pal, Venmo, and Xoom products make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end‑to‑end payments solution that provides authorization and settlement capabilities, instant access to funds and payouts, and facilitates exchanges, returns, and risk management. We enable consumers to engage in cross‑border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross‑border trade.

Our core values of Inclusion, Innovation, Collaboration, and Wellness guide everything we do at Pay Pal.

The Professional Services team for NA SMB & Partner Growth supports pitching Pay Pal’s payments, onboarding, and payouts capabilities to major North American channel partners, including Shopify, Big Commerce, Adobe/Magento, Salesforce, GoDaddy, Intuit, and several vertical SaaS platforms. Collaborating with Sales, you’ll leverage business acumen to support technical pre‑sales processes through negotiations and solution development, while using technical expertise to lead technical design for these high‑volume customers.

• Actively participate in the technical discovery phase with customers to understand their needs and requirements.
• Assist customers during the integration and onboarding process, ensuring smooth and successful deployment of solutions.
• Explain complex technical concepts to C‑level executives and non‑technical audiences, ensuring they understand Pay Pal’s technology and value proposition.
• Record and review the solutioning process with the integration team to ensure technical and business requirements are met.
• Represent the technical voice of the customer internally, participating in product design and roadmap reviews to ensure customer needs are addressed.

• 5+ years of relevant experience and a Bachelor’s degree OR an equivalent combination of education and experience.

This role will focus on supporting several vertical SaaS platforms, with a strong emphasis on technical solution selling and developing a standardized, vertical‑specific knowledge base and best practices. The successful candidate will play a key role in building repeatable solutions and frameworks tailored for leading vertical SaaS partners, ensuring the team is equipped to address their unique solution requirements, integration, and growth needs.

• Master’s degree in computer science or equivalent.
• Ability to analyze strategic objectives and define specific tactical goals required to achieve them.
• 8+ years of experience with payments (credit card, banking, online, offline, checkout flows, consumer wallets, etc.), especially with e‑commerce systems, payment gateways, and payment processors.
• 8+ years of experience in solutions and/or integration engineering or professional services, preferably with large to enterprise‑level companies engaged in e‑commerce.
• 5+ years of experience with system discovery process, requirements gathering, systems architecture,…