Global Website Delivery Lead

Join Komatsu and Be Part of Something Big!

Komatsu is embarking on a global initiative to transform our website experiences. This role will orchestrate the re-platforming of Komatsu websites built on various content management systems to the Adobe Experience Manager platform. Delivering a consistent and world class online experience is a key outcome.

Your primary responsibility will be analyzing website functionality and gathering requirements from regional business teams. You will be required to translate functional specifications to re-build websites, serving as the lead liaison between regional stakeholders and web development teams.

• Manage and drive the migration of Komatsu websites onto Adobe AEM CMS and DAM
• Host discovery sessions and interviews with regional teams to understand the scope of their website functionality and document and detail all build requirements in ADO
• Analyze existing website functionality, user experience (UX), and technical architecture to identify gaps, risks, and improvement opportunities.
• Review wireframes, mockups, and prototypes in collaboration with UX/UI designers to ensure the proposed solutions meet business needs.
• Map and document current and future state business processes, data flows, and system integrations relevant to the website.
• Maintain and manage a prioritized requirements backlog, ensuring traceability and transparent list of tickets to accomplish business goals.
• Organize backlog grooming meetings with development teams to ensure all development tickets are requirements and acceptance criteria are fully understood by technical development teams.
• Write UAT plans and QA completed development work to ensure it meets acceptance criteria and aligns with business needs.
• Support User Acceptance Testing (UAT) activities, including developing UAT plans, coordinating testers, and managing defect resolution.
• Effectively communicate complex technical concepts and business implications to both technical and non-technical audiences.
• Manage stakeholder expectations and facilitate consensus among conflicting priorities and requirements.
• Develop a detailed website migration project plan, timeline and change management.
• Serve as subject matter expert for leveraging Adobe AEM CMS and DAM.
• Drive alignment on information and content architecture across websites, as well as the adoption of a common taxonomy and meta tag schema.
• Guide integrations between Komatsu source systems needed to deliver the online experience.
• Prepare and host regular reports covering strategy, roadmap, progress and performance against KPIs.
• Capable of working flexible hours to host meetings which accommodate European and Asia working hours.

• Bachelor's degree in marketing, business, communications, or a related field.
• Minimum of 5 years of website management experience in a B2B and B2C marketing department preferably in a corporate environment.
• Minimum of 2 years with hands on experience using content management systems and digital asset management systems (preferably Adobe Experience Manager).
• Experience implementing on-site personalization based on a user's profile settings.
• Experience implementing A/B testing.
• Experience with website analytics and reporting.
• Experience with building lead generation processes, from lead capture all the way to qualification and opportunity management.
• Experience working with international marketing teams.
• Familiar with UX best practices, landing page creation, responsive design and mobile first layouts.
• Familiar with usability testing practices and methodologies.
• Familiar with HTML/CSS.
• Excellent project management and communication skills.

At Komatsu, your base pay is one part of your total compensation package. This role pays $103,000-$128,800. The actual offer will consider a wide range of factors, including experience and location.

• Health benefits:
  
  Medical, dental, vision, HSA, wellness programs, etc.
• 401k and/or employee savings programs.
• Employee time off (vacation and designated holidays).
• Employee and family assistance programs.
• Disability benefits.
• Life insurance.
• Employee learning and development programs.

At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.

Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through…