Technical Project Manager

Job Description

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3

Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant.

We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.

Check out the McDonald’sGlobal Technology Technical Blog () to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.

The Technical Project Manager, role is part of the Supply Chain technology team within Global Technology Enterprise Products and Platform (EPP). The role reports to the Sr Product Manager of Global Technology Supply Chain. This role is responsible for helping to drive outcomes for the Global Supply Chain applications, managing the agile product and processes, driving better user experience and adoption, and ensuring alignment with the Global and Market Supply Chain team.

This role will assist in planning, tracking, and reporting while ensuring alignment with Agile and project management best practices. You will collaborate with cross-functional teams and help maintain project governance standards.

• Assist in planning, scheduling, and monitoring project activities for small to mid-sized initiatives, ensuring adherence to timelines and scope.
• Tracks project risks, issues, and dependencies; escalation as needed.
• Facilitates project meetings, tracks progress and ensures that milestones are met, monitors project risks and implements mitigation strategies to maintain quality and adherence to timelines according to the project plan.
• Builds and maintains strong working relationships with multiple stakeholders across the company, facilitating effective communication, conflict resolution, and collaboration to achieve project goals.
• Maintains organized project documentation, lead retrospectives, and implement key takeaways to improve team performance and scalability.
• Supports Agile ceremonies (daily stand-ups, sprint planning, retrospectives) and PI planning activities, while also managing project schedules, dependencies, and communication among cross-functional teams.
• Collaborating with other product teams, technical architects, developers, and tech leads to understanding and guiding the technology roadmap, providing project updates and reporting on progress to stakeholders using structured reporting.
• Oversee end-to-end testing of the features and sign-off on code releases into production, ensuring all project deliverables meet quality standards and business requirements.
• Verifies the results of testing and raises defects/issues against the features owned, tracking defects to ensure resolutions are implemented, and overseeing quality assurance processes throughout the project lifecycle.
• Validates the production release by working with business users utilizing test accounts in the production environment, coordinating post-release reviews and gathering feedback for continuous improvement.
• Contribute in creation of epics, user stories, and acceptance criteria in automation scripts, and assists in leading all agile events…