Client Service Analyst

Join our innovative team and make a significant impact by delivering cutting-edge client solutions in a high-visibility role. This opportunity offers unparalleled career growth and skill development in a fast-paced, delivery-sensitive environment. Leverage your strong communication, analytical, and problem-solving skills while collaborating with industry experts. Be part of a company that values your contributions and supports your professional journey.

As a Client Service Analyst within our dynamic team, you will play a crucial role in delivering innovative client solutions that drive our firm's success. You will collaborate with product, technology, and operations experts to consult, analyze, and implement solutions on our cutting-edge platforms. Your work will directly impact our clients and the wider community by ensuring seamless project delivery and addressing client needs with precision.

We value a culture of flexibility, continuous learning, and teamwork, where your skills in communication, problem-solving, and client relationship management will thrive. Join us to grow your career and make a meaningful difference.

• Collaborate with product, technology, and operations teams to deliver client solutions.
• Analyze requirements and perform testing for Remittance Edge and Receivables Online applications.
• Monitor and update assigned projects, addressing client and operational issues.
• Build profiles and transmissions for Receivables Operations, providing coding specifications.
• Interface with internal service partners and clients to scope needs and mitigate risks.
• Implement and manage client solutions within specified time frames.
• Provide support and training to team colleagues as needed.
• Coordinate with internal and external parties to ensure timely solution delivery.
• Facilitate issue resolution, user acceptance testing, and training for client implementations.
• Attend client meetings to review project progress and address concerns.
• Identify and elevate risks to minimize potential problems for clients and the business.

• Bachelor's degree in Computer Science or equivalent work experience.
• Minimum of one year of experience in a similar role.
• Proficiency in using PC/Workstation in a Windows environment.
• Strong verbal and written communication skills.
• Excellent time management, organizational, and planning abilities.
• Demonstrated analytical and logical thinking skills.
• Proven problem-solving capabilities.
• Self-motivated with strong behavioral skills.
• Ability to build and maintain client relationships.
• Attention to detail and client-focused mindset.
• Understanding of technical systems for managing client implementations.

• Intermediate knowledge of line of business processes and procedures.
• Familiarity with business software applications.
• Experience in client relationship management and presentation skills.
• Ability to coordinate and manage internal and external parties for project delivery.
• Experience in facilitating issue resolution and user acceptance testing.
• Strong understanding of risk identification and escalation processes.

• Work schedule:
  
  Monday – Friday, 8am - 5pm, with some flexibility on start and end times. On-call rotation for off-hour production support is required. This position may require working non-traditional hours and/or additional hours as business needs arise. Work schedule may be subject to change.
• Visa sponsorship is not available for this position.