Utilities Industry CIS Transformation Manager

Overview

Within Accenture's Utilities (Energy Retail and Customer Experience) Practice
, We use our deep industry expertise in digital customer engagement and operations, connected energy services and customer platforms to help retail energy and utility providers with cost effectiveness, revenue assurance/extension and customer satisfaction and loyalty.

In Accenture Consulting we work with C-suite executives, leaders and boards of the world’s leading organizations, helping them reinvent every part of their enterprise to drive greater growth, enhance competitiveness, implement operational improvements, reduce cost, deliver sustainable 360° stakeholder value, and set a new performance frontier for themselves and the industry in which they operate. Our deep industry and functional expertise is supported by proprietary assets and solutions that help organizations transform faster and become more resilient.

Underpinned by technology, data, analytics, AI, change management, talent and sustainability capabilities, our Strategy & Consulting services help architect and accelerate all aspects of an organization’s total enterprise reinvention

We are open to hiring in most major cities across the US.

• Lead end-to-end strategic consulting engagements across Energy Retail and Customer Service, driving digital transformation, customer experience modernization, and operational efficiency initiatives from strategy through implementation

• Serve as a primary point of contact for senior client stakeholders, establishing trusted advisor relationships, aligning solutions to business objectives, and ensuring executive-level engagement throughout the engagement lifecycle

• Define, develop, and execute transformation roadmaps that improve customer outcomes, enhance revenue growth, optimize cost structures, and enable customer-centric operating models

• Own delivery excellence across multiple work streams by managing project teams, setting clear direction, ensuring quality standards, meeting timelines and budgets, and proactively managing risks and dependencies

• Support business development efforts by identifying and qualifying opportunities, shaping client conversations, developing proposals, and supporting sales pursuits aligned to Accenture’s Utilities ERCS growth strategy

• Contribute to and shape thought leadership by staying current on industry trends, regulatory changes, and emerging technologies impacting energy retail, customer operations, and digital platforms

• Minimum of 5 years of experience in the Utilities industry, with a strong focus on Customer Service, Energy Retail, and Customer Transformation project delivery

• Minimum of 3 years of hands-on experience with enterprise platforms such as SAP or Oracle
  , including leading or managing system-enabled business transformations

• Deep expertise in Meter-to-Cash operations
  , customer operations, billing, collections, and associated technologies

• Proven leadership in large-scale Customer Transformation initiatives and technology implementations
  , including CIS replacements or major platform modernizations

• Demonstrated experience managing consulting engagements, including scope definition, workplan development, resourcing, risk management, and executive reporting

• Bachelor’s degree or equivalent professional experience

• Willingness to travel as required

• You have 3+ years of experience in an advisory or consulting role
  , delivering business transformation in a client-facing environment

• You have led multi-workstream programs involving customer operations, digital channels, and enterprise platforms (e.g., SAP, Oracle)

• You confidently lead clients and teams through change, ambiguity, and complex transformation
  , balancing strategic direction with hands-on execution

You build trusted advisor relationships and partner with clients to:

• Design and re-engineer business processes

• Lead design thinking and executive workshops

• Develop business cases and transformation roadmaps

• Deliver agile and hybrid delivery programs

• Define new operating models and customer engagement strategies

• Lead change management, talent enablement, and adoption

• Co-create…