Senior Servicenow BA CMDB CSDM SME

Senior Service Now BA CMDB CSDM SME

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Senior Service Now BA SME has depth of knowledge of the Service Now CMDB and CSDM modules. A client‑facing role works with engagement team to develop and implement CMDB and CSDM solutions.

• 2+ Years experience working with Service Now CMDB/CSDM Solutions
• Ability to take complex technical specifications and articulate to a customer in business logic
• Familiar with SOW/Contracts and understands milestones and scope
• Ability to take business logic from customer and translate to technical terms and stories for development
• Comfortable leading workshops to demo Service Now features, walk through process, and collect requirements
• Comfortable leading training client learning personas
• Comfortable conducting guided UAT sessions and customer UAT stakeholders
• Understands project risks, issues, actions, and decisions and communicates via appropriate channels
• Pre‑prep workshops and lead workshops with demos, decks
• Document client meeting notes for wide audience
• Create workshop materials, end user guides, playbooks, user stories
• Proficient with agile lifecycle
• Resourceful: not letting blockers get in the way; ability to use Service Now Docs, Now Create
• Proactive; meets deadlines; works independently

• Interacts with customers in a professional manner
• Meets quality standards with attention to detail for client benefit
• See scope creep and handle via appropriate channels

• Base Requirements
• Technical Requirements
• Requirement Analysis
• Process Documentation
• Service Now Stories
• Service Now Demos

• MS Office (Word, Excel)
• ITIL 4
• Service Now CSA Certification
• (2) CIS Certifications
• Service Now CMDB/CSDM

The base compensation range for this role in the posted location is: $113,000 to $132,000 Base Pay USD.

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to:
Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

• Paid time off based on employee grade (A‑F), defined by policy:
  Vacation: 12‑25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or…