Senior ServiceNow Developer CSDM CMDB

Senior Service Now Developer CSDM CMDB

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Service Now Developer - IT Workflows / CMDB/CSDM

• Design and develop CMDB data models, CI classes, and relationships in Service Now.
• Implement and maintain Discovery and Service Mapping to populate and update the CMDB.
• Integrate external data sources with the CMDB using APIs, MID Servers, and ETL tools.
• Ensure data integrity, normalization, and compliance with CMDB governance policies.
• Collaborate with stakeholders to define CI requirements and support ITSM, ITOM, and other Service Now modules.
• Develop and maintain CMDB health dashboards, audits, and reconciliation processes.
• Troubleshoot and resolve CMDB-related issues, including data quality and performance.
• Document CMDB architecture, processes, and procedures.
• Stay current with Service Now platform updates and CMDB best practices.

Required Qualifications: Bachelor’s degree in Computer Science, Information Systems, or a related field. 3+ years of hands‑on experience with Service Now CMDB / CSDM development and administration. Strong understanding of CMDB / CSDM data models, CI classes, and relationships. Experience with Service Now Discovery, Service Mapping, and MID Server configuration. Proficiency in scripting (JavaScript, Glide) and Service Now APIs. Familiarity with ITIL and Configuration Management processes.

Strong analytical and problem‑solving skills. Excellent communication and documentation abilities.

Preferred Qualifications: Service Now Certified System Administrator (CSA). Service Now Certified Implementation Specialist – CMDB / CSDM or Discovery. Experience with third‑party integration tools (e.g., SCCM, Solar Winds, Qualys). Knowledge of ITOM, ITSM, and Asset Management modules. Experience in Agile/Scrum environments.

The base compensation range for this role is: $ to $ USD Base Salary.

• Paid time off based on employee grade (A‑F):
  Vacation 12‑25 days, Company paid holidays, Personal Days, Sick Leave.
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada).
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada).
• Life and disability insurance.
• Employee assistance programs.
• Other benefits as provided by local policy and eligibility.

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.