Manager, Business Technical Analysis

Company

Description:

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years.

Joining McDonald’s means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni‑channel restaurant brand. As the consumer landscape shifts, we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3

Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine‑in or takeaway. McDonald’s Global Technology is here to power tomorrow’s feel‑good moments. That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae‑dipped fry at a time.

Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel‑good meets fast‑paced.

Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.

In Global Technology Infrastructure & Operations, our mission is to benefit the system by delivering modern and relevant technology that supports the way McDonald’s works. This role falls under the Global Edge Readiness & Deployment team. As restaurant operations become increasingly digital, a modern, unified technology platform is essential for continued growth and innovation. Edge addresses this by bringing the power of the cloud directly into our restaurants, replacing the existing server estate – including POS, back‑of‑office, and other localized systems – with a cloud‑enabled, integrated platform managed by Google.

Role Overview

The transition to the Edge Platform as a Service is a critical step in modernizing McDonald’s global restaurant infrastructure. More than a server upgrade, Edge lays the groundwork for scalable innovation and next‑generation solutions that will transform how our restaurants operate and serve our customers around the world.

We are seeking a Business Technical Product Manager to oversee our edge’s global forecasting and operational reporting processes. This role oversees global forecasting and operational reporting for McDonald’s Edge platform, driving the delivery of timely, actionable business insights. This role leads Power BI dashboard enhancements, collaborates with cross‑functional teams, and establishes KPIs to measure deployment effectiveness. The manager translates complex data into clear reports supporting strategic goals and continuously improves reporting tools for scalability and reliability.

This role…