ServiceNow Software Engineer

About the Role:
We are seeking a skilled and experienced Service Now Developer to join our dynamic Service Now team in Corporate Systems. The ideal candidate should possess a strong technical background in Service Now development and ITSM, ITAM, and/or HR Service Management practices. You will collaborate with cross‑functional teams to analyze requirements, design solutions, and implement enhancements to our Service Now instances, ensuring seamless integration with existing systems and business processes.

Morningstar's hybrid work environment gives you the opportunity to collaborate in‑person each week as we've found that we're at our best when we're purposely together on a regular basis. In most of our locations, our hybrid work model is four days in‑office each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.

Position Location: Chicago, IL (Hybrid - 4 days onsite per week)

• Service Now Configuration and Development:
  Configure Service Now applications, modules, workflows, and interfaces to meet the organization's ITSM, HRSD, HAM and/or SAM requirements.
• Strong knowledge and experience across Service Now product and process areas; HRSD, Hardware Asset Management, and ITSM preferred.
• Service Catalog Development:
  Create and maintain a user‑friendly Service Catalog, including service offerings, request workflows, and service‑level agreements (SLAs).
• Collaborate across the Service Now platform team and spaz business stakeholders to understand business needs and translate them into technical specifications and functional requirements for Service Now solutions.
• Integration and Data Migration:
  Collaborate with other teams to integrate Service Now with other IT systems and third‑party applications. Manage data migration tasks when required.
• Reporting and Dashboards:
  Develop custom reports, performance analytics, and executive dashboards in Service Now to provide real‑time insights into IT/HR service performance and key metrics. Experience with Performance Analytics a plus.
• Continuous Learning:
  Stay current with the latest Service Now features, tools, and best practices.
• Proactive Improvement:
  Identify opportunities for improvements and provides recommendations for improvements to optimize Service Now solutions.
• Testing and Quality Assurance:
  
  Conduct thorough testing of Service Now configurations and developments to ensure system stability, reliability, and accuracy. Lead and drive for test automation.
• Documentation:
  Maintain comprehensive technical documentation for all Service Now configurations, customizations, and developments.
• Requirement Gathering and Analysis:
  Work closely with business stakeholders and technical teams to understand business needs and translate them into technical specifications and functional requirements for Service Now solutions.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum 5 years of working experience as a Service Now Developer, preferably with ITSM, HRSD and/or ITAM modules.
• Service Now Certified Application Developer (CAD) certification is highly desirable.
• Proficiency in JavaScript, HTML, CSS, ester(s) and XML with hands‑on experience in Service Now scripting and development.
• In-depth knowledge of ITIL processes and best practices for IT Service Management.
• Strong analytical and problem‑solving skills to design effective ITSM, HRSD and/or ITAM solutions.
• Ability to work collaboratively in a team‑oriented environment, effectively communicating complex technical concepts to both technical and non‑technical stakeholders.
• Excellent organizational and time‑management skills to handle multiple projects simultaneously.
• Understanding of Holz Agile development methodologies is a plus.

We are not considering candidates who require sponsorship now or in the future.

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