Senior Manager - Digital Technology

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United's Digital Technology team is comprised of many talented individuals all working together with cutting‑edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job overview and responsibilities

As a Senior Manager of Digital Technology, you will lead a dynamic team of product managers and portfolio managers responsible for the strategic oversight and daily operations of United Airlines’ IBM MRO system, which serves as the critical central hub for all maintenance operations across our fleet. In this pivotal role, you will drive operational excellence while spearheading the comprehensive modernization initiative of our MRO platform to enhance efficiency, reliability, and scalability.

Your leadership will be essential in ensuring seamless maintenance workflows that support United’s commitment to safety and operational performance, while simultaneously positioning the organization for future technological advancement through innovative system enhancements and digital transformation strategies.

• Leadership and Team Management:
  • Lead, mentor, and develop a high‑performing team, fostering a culture of collaboration, accountability, and continuous learning.
  • Provide strategic direction and oversight to ensure the successful execution of programs, resource management, and day‑to‑day operations.
  • Establish goals for the team and individuals, including performance reviews and career and performance plans.
  • Plan for short and long‑term resource needs (internally and externally) to ensure the right number of resources and skills are available to meet project goals and deadlines.
  • Evaluate and suggest improvements to the organizational structure, roles, and responsibilities.
• Communication and Stakeholder Management:
  • Engage, collaborate, and partner with technical and business stakeholders to understand business requirements and user expectations and lead the development of solutions that meet functional and technical requirements.
  • Collaborate with United's business and IT leadership teams and product subject matter experts to establish the product’s long‑term vision, goals, and strategy. Develop multi‑year product development strategies and tactical plans. Share knowledge and work together to generate innovative solutions to problems.
  • Align with business partners on delivery success criteria and ensure technology solutions follow architectural standards. Provide delivery estimates and business case updates to support overall IT performance metrics, monthly project status reporting, and quarterly resource planning review.
  • Foster open communication within the IT team and across departments to ensure alignment and the successful delivery of cross‑functional initiatives.
• Budget and Resource Management:
  • Develop and manage the program budget, ensuring efficient resource allocation to support strategic initiatives and operational needs.
  • Track and report on key performance metrics, making data‑driven decisions to improve the efficiency and effectiveness of the team.
• Strategic IT Planning and Execution:
  • Evaluate, implement, and manage SaaS‑based solutions and develop in‑house cloud‑based solutions.
  • Identify technical obstacles early and collaborate closely with the team to find innovative solutions. Responsible for escalating, assisting, and following up on resolving issues related to the delivery of technology solutions.
  • Ensure that Agile methodologies are implemented following best practices and that continuous improvements are made as needed. Also, ensure compliance with code scanning and other security protocols during development and release.

• Bachelor’s degree in Computer Science or…