Advisory Solution Consultant - Partners

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Service Now is changing the way people work. With a service‑orientation toward the activities, tasks and processes that make up day‑to‑day work life, we help the modern enterprise operate faster and be more scalable than ever before. We make the world of work, work better for people.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at Service Now means challenging yourself to always be better.

Role:

Service Now is seeking a Senior Solution Consultant to support our Global Partnerships and Channel partners. In this role, you will be expected to provide pre‑sales support, technical product and architecture advice, and ongoing communication of the latest Service Now solutions and capabilities. You will assist our partners in building practices that deliver exceptional customer outcomes. Additionally, you will be responsible for evangelizing Service Now mindshare to our partner community to evolve a “Service Now First” approach, to sell effectively to their customers, and to extend the Service Now value proposition.

What you need to be successful in this role:

• 5+ years of Pre‑Sales Solution Consulting experience
• 2+ plus years of Service Now experience
• 2+ plus years of Partner experience
• Undergraduate degree in Commerce, Computer Science, Engineering etc.
• Working knowledge of modern web technologies and cloud computing
• Experience and understanding of multiple technical domains - application, data, integration, big data, mobility, analytics, etc.
• Excellent understanding of the architectural principles for cloud‑based platforms that include SaaS, PaaS, multi‑tenancy, and automation
• Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions
• Quick adoption and understanding of industry/vertical business challenges and mapping how Service Now can help transform those verticals
• Strong facilitation skills, to encourage clear articulation of the business issues and effective solution design by the relevant players
• Sharp business judgment, ability to see "big picture" and to prioritize
• Executive presence, strong verbal and written communication
• Ability to manage change and ambiguity with an action‑orientation/drive – must thrive in a dynamic environment
• Talented at explaining complex topics clearly and concisely, and effective at providing practical guidance
• Ability to collaborate and interact at multiple levels (Enterprise Architects, Technical Architects, Offering Managers, Directors, VP’s, and CXO’s)

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. This may include using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI's potential impact on the function or industry.
• 7+ years of pre‑sales solution consultingor sales engineering experience
• Experience that will help you stand out:
• Experience with the Service Now product suite or competitive product suites highly desirable
• A current Service Now certification (e.g. Certified System Administrator and/or Certified Implementation Specialist)
• Service Now platform development experience
• Experience developing on competitive platforms
• What you get to do in this role:
• Evangelize Service Now to partners through Sales Plays enablement and product demos
• Proactively manage relationships with executive and key…