Implementation Consultant

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Open Gov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the Open Gov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category‑leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data.

These solutions come together in the Open Gov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about Open Gov’s mission to power more effective and accountable government and the vision of high‑performance government for every community at

The Implementation Consultant plays a vital role in driving value for Open Gov customers through the successful and seamless implementation of our solutions. This position requires extensive product knowledge, subject‑matter expertise, and the ability to make informed solution recommendations. The primary responsibility of the Implementation Consultant is to oversee the entire implementation process, establishing a solid foundation for our customers’ Open Gov solution and ensuring maximum value for their investment.

In addition, this role will contribute to the enhancement of our delivery operations by providing guidance during sales and scoping activities, offering valuable insights to our Research and Development team, and providing training and mentorship to fellow team members.

• Manage end‑to‑end implementation projects for new customers, providing comprehensive guidance and support throughout the process, including data requirements gathering, technical platform configuration, administrator training, and all other defined implementation requirements.
• Act as the primary technical point of contact for new customers deploying Open Gov or expanding their implementation, ensuring effective communication and smooth deployment.
• Interact directly with government officials and staff on a daily basis, guiding them through the implementation process and empowering them to become successful administrators and advocates of Open Gov software solutions.
• Understand customer requirements and pain points, collaborating with cross‑functional teams to simplify, enhance, and automate existing processes, thereby improving customer workflows.
• Develop expertise in governmental processes across multiple states to effectively address customer needs and provide tailored solutions.
• Collaborate closely with the engagement and adoption team to ensure a consistent and successful customer experience, facilitating training for new customers.
• Continually leverage and develop best practices for each data environment and customer vertical, driving implementation efficiencies for future projects.
• Gather and communicate customer feedback and feature requests, contributing to key product discussions and ensuring Open Gov remains a preferred and indispensable solution.
• Collaborate with internal departments at Open Gov to enhance delivery efficiency and effectiveness.
• Serve as a trusted advisor to both customers and Open Gov team members, providing valuable insights and guidance based on expertise and experience.

• 2+ years of experience working in the public sector in a relevant area such as Procurement, Budgeting, Community Development, Asset Management, Finance/Accounting, or similar.
• At least 2 years of experience in software implementation consulting or equivalent transferrable work with external clients.
• Strong knowledge and experience in analyzing and reporting large volumes of financial or other relevant data, with a solid understanding of governmental concepts and practices.
• Proficiency in training customers on software solutions to address key workflows and business processes.
• Ability to provide clear and effective phone support, assistance, and recommendations, fostering…