Program Manager, Partner Controls and Compliance

Program Manager, Partner Controls and Compliance

Rocket Travel by Agoda is the strategic partnerships arm of Agoda, part of Booking Holdings. Rocket Travel by Agoda partners with global brands to bring their customers rewarding and engaging travel experiences that deliver value, maximize rewards, and build customer loyalty for partners' brands.

Rocket Travel by Agoda is dedicated to creating a diverse, equitable, and inclusive workplace where everyone has the opportunity to reach new heights in their career. We encourage all applicants looking to expand their knowledge working alongside talented, dedicated colleagues to apply to our team.

Empowering the world's leading companies to reward every traveler's journey, Rocket Travel by Agoda is a trailblazer of travel technology delivering unmatched loyalty solutions with speed, innovation, and a culture that champions inclusivity, collaboration, and excellence at every step. Here is how we work:

• Work with a group of intrinsically motivated people with a track record for building successful new businesses from scratch.
• Embody curiosity, community, and accountability. We live and build products by these values every day.
• Own decisions and take action that can be implemented in a matter of days (or hours).
• Get inspired and encouraged to vacation faster, with an annual vacation stipend.
• Receive a competitive compensation package, including bonus, 401k with match, flexible vacation time, maternity and paternity benefits, health, and dental insurance.
• Chicago hybrid. We have an amazing office in Chicago West Loop. We have a hybrid team and a flexible work environment. (Must be willing to relocate to Chicago)
• Share your passion for travel with equally adventurous teammates.
• Work within the largest online travel company in the world. Rocket Travel creates B2C and B2B2C travel products and is part of Booking Holdings.

Rocket Travel by Agoda is seeking a Program Manager Partner Controls and Compliance to join our growing Partner Controls and Compliance team. In this role, you will play an essential part in safeguarding the interests and enhancing the success of our partners by navigating, monitoring, and gatekeeping complex and evolving partner requirements.

As the Program Manager Partner Controls and Compliance, you will be an integral part of our Commercial team, ensuring rigorous compliance with partner controls and obligations. You will serve as a trusted business advisor across departments, offering insights on process improvements, risk management, and other critical tasks. This role is crucial in maintaining the integrity and success of our partnerships.

Key Responsibilities:

• Execute the day-to-day management and operation of the Compliance Management System (CMS). The four main elements of the program include:
  • Coordinate the end-to-end process for external assessments, ensuring timely remediation and ongoing improvement of the control environment. Maintain organized archives of support materials.
  • Monitor vendor activities in line with third-party risk oversight programs.
  • Support the development and delivery of annual Compliance training programs within the learning management system.
  • Contribute to the design, implementation, and continuous improvement of compliance governance documentation and reporting.
• Serve as a risk and compliance subject matter expert to help meet the requirements of our highly regulated external partners.
• Advise internal cross-functional teams on compliance requirements, risk mitigation, and process improvements.
• Promote a culture of integrity and accountability through clear communication and collaboration across all organizational levels.

Who You Are:

• Bachelor's degree in Business, Law, Risk Management, or a related field.
• 5+ years of experience in compliance, risk management, or audit within a regulated industry (such as financial services).
• Solid understanding of internal controls, regulatory frameworks, and Compliance Management Systems (CMS).
• Experience managing assessments and vendor oversight activities.
• Experience supporting and navigating GRC tools or compliance processes.
• Self-motivated and proactive, with a strong drive to deliver results and move projects forward.
• Excellent written and verbal communication skills, able to distill complex information into clear, actionable insights for various audiences.
• Highly organized and comfortable managing multiple priorities across different teams and projects.

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, roles are eligible to be considered for an annual bonus. The range for Chicago-metro area is $75,000 - $112,000.

Candidates should be authorized to accept employment in the US from any employer, should be willing to start within three weeks of accepting an offer, and should be able to work the same daily working hours as our…